Guild Wars 2

Hello,

Thank you for fixing the bug that would allow us to continue buying Gems. It was refreshing to have a problem, out of several, responded to and fixed.

As it seems that we have your attention as a result of this bug, what can we expect as to the future of the Mac client? While we do appreciate being able to play GW2 on our Mac computers many customers are interested in other information related to the client.

Personally I would just like to know if it is still a work in progress, if development has been posponed or if the project has been closed.

Since you mention the Mac Beta Client is available until you release the final version I am interested to know what progress is being made toward the final version.

https://www.guildwars2.com/en/news/announcing-guild-wars-2-for-mac-beta/

understand that your overall experience will be better when we release the final version.

Also I am interested if we can expect further support on these forums. Ashley (Technical Support) has been nice to us and let us know that she has read our concerns. We were also pleased that Regina Buenaobra (North American Community Team Lead) took the time to let us know the Gem bug was being looked at and to let us know that it was fixed.

Your Mac FAQ directs customers using the Mac client that a tech support forum exists, in fact the one I’m posting in. So I think it would benefit our little community to know when we can expect more responses from staff related to the Mac client or if there will not be any.

That is all I have for now but I think others here might like other types of information. Personally I do not expect to receive a novel but if you would take the time to read this and touch on a few of my concerns I would appreciate it.

tl;dr
Your Mac customers would probably be somewhat content with one simple statement as to the status of the Mac client and expected support.

Thank you.

Thread Title Edit: I forgot that using a thread title in an attempt to draw attention from ArenaNet is a violation of forum guidelines.

Do not engage in staff call-outs. Using the words “ArenaNet” or any staff member’s name will not expedite the answer to your query.

I apologize for my mistake.

Thanks Trog for posting this!

Any news on the progress of our journey out of beta would be stellar! And what type of support can we expect going forward?

Just a note, when the Mac beta client was introduced, it was specifically stated in a way to not exclude Mac users and yet, here we are… Excluded… on the tech support and bug forums and in solitary confinement on the Mac forums… Receiving unequal treatment.

A huge thanks to Ashley for taking time to help us here and thanks to Regina as well for coming to visit us for our newest bug progress/fix. And thanks for trying to put/integrate us back into society as functional players, hopefully on an awesomely functional client ;p (yep, that was an attempt at a bad joke)

Looking forward to some news, whether it’s good, bad, or ugly.

Considering they are putting so much work into next weeks patch, my assumption is that they took the time to fix the gem store since it was hurting their pocket books and will now scurry back to working on that patch. Hopefully they take notice of us sooner or later though….

Aigisthos.3059:

Considering they are putting so much work into next weeks patch, my assumption is that they took the time to fix the gem store since it was hurting their pocket books and will now scurry back to working on that patch. Hopefully they take notice of us sooner or later though….

Not even xD. They will have had maybe two people looking into the mac issue out of their entire team. Mac users make up a very small teeny tiny portion of the playerbase, our impact on their pocket books will be relatively small – we’ve already paid for the game and they will have a very large number of gem purchases each day, of which mac users would be a very teeny tiny portion of….

Ashley addressed the issue almost as soon as it popped up. It’s not as if the issue has been there for a long period of time and they’ve just realised they’re losing money and had to quickly fix it…

Also note that it was a fix to the cider wrapper that fixed the issue – not a change to the client. Most of their staff probably don’t have a clue how to fix mac related issues, as I’ve said 100 times they are Windows developers who are used to working with Direct X etc etc etc, this is the work of one or two people who have diligently reacted to a problem that was within their ability to fix – the staff members who work on the technical problems are not the same staff members who work on content releases or balance issues, so I doubt anyone was pulled off working on the patch to fix the issue.

I keep hoping they put together a Mac client dedicated team.

Ever so hopeful

I also want to thank Just Trogdor for posting this, an answer to his questions would be very much appreciated