Guild Wars 2

Hi there,

I’ve been having a problem when launching the client. I’ve already followed the steps of the basic troubleshooting post with no results.

This is happening since the last patch. I was updating the game but closed the client halfway and since, it doesn’t work. I tried to reinstall the client too, but now, although the program appears in the dock and in the activity monitor, nothing shows up.

Thanks

Ditto.

GW2 appears in the dock and Activity Monitor but nothing appears on screen.

I had a game crash during The Shatterer (rare for me to crash) and then got the error message “Cannot open Guild Wars 2.app -1712”.

I’m not sure if these are related but after that error I restarted my computer and haven’t been able to do anything since.

Specs: Early 2011, 15-Inch MBP
2.2 i7
16 Gb RAM
AMD Radeon HD 6750M

EDIT: I’ve tried re-installing but after removing, restarting, and installing the new app, nothing happens when it is launched. Going to try installing it from a backup.

Well, I’m unsure if it will help, but try going into your Applications folder, right clicking the Guild Wars 2.app, and click “Show Package Contents”. Navigate to the MacOS folder, and start the only thing in there, titled “Cider”.

See if that opens it up for you. After it does, you can safely close Terminal and continue on. It worked for me when I had the issue, hopefully it will work for you guys.

Also, @Snuckerpooks next time that happens, try going into your activity monitor and quitting the “wineserver” and “Guild Wars 2” processes, if any. That can keep you from having to restart, because the game is still “running”. It likes to hang and keep a process open sometimes since the last patch.

Talivan.6380:

Well, I’m unsure if it will help, but try going into your Applications folder, right clicking the Guild Wars 2.app, and click “Show Package Contents”. Navigate to the MacOS folder, and start the only thing in there, titled “Cider”.

See if that opens it up for you. After it does, you can safely close Terminal and continue on. It worked for me when I had the issue, hopefully it will work for you guys.

I tried your method. The result is still the same. Once I click ‘cider’ it opens both the terminal and GW2 like it should.

I’ll try it again on various backups. Thanks!

Snuckerpooks.2019:

I tried your method. The result is still the same. Once I click ‘cider’ it opens both the terminal and GW2 like it should.

I’ll try it again on various backups. Thanks!

Aw man, I was hoping it would work. Was worth a shot, I suppose. I really do hope you can get it working. God knows I know how you feel hassling with not just the game crashing randomly, but the launcher giving us all fits. XD

It keeps saying for me “guild wars 2 can not be opened” and i don’t know why but if this is just cause of the new build then i just guess its normal for now xD

Oh… never mind just needed too restart comp :o

So my cure was pretty cut and standard. I just opened up AppCleaner to get rid of EVERYTHING except the 20gb GW2.app file in Applications.

After deleting the plist, cache, app support, and random files in My Documents, I started the *.app file again. She sputtered back to life.

Some Gremlin must have been lingering in those files.

EDIT: For me the gremlin was definitely in the cache and My Documents, something between those 2 tweaked a setting that didn’t make the game happy.

Snuckerpooks.2019:

So my cure was pretty cut and standard. I just opened up AppCleaner to get rid of EVERYTHING except the 20gb GW2.app file in Applications.

After deleting the plist, cache, app support, and random files in My Documents, I started the *.app file again. She sputtered back to life.

Some Gremlin must have been lingering in those files.

EDIT: For me the gremlin was definitely in the cache and My Documents, something between those 2 tweaked a setting that didn’t make the game happy.

This worked for me. I guess the key to make it work was the file in My Documents folder, cause I already deleted the cache, plist and all that stuff.

It’s a shame though that the technical department hasn’t answered properly before…

Thanks to all of you, guys!

Okay, now my launcher won’t come up. Which “My Documents” folder are you guys talking about and where is it located? Even unhiding the hidden files in my computer’s document folder shows absolutely nothing that has been touched since I got this computer.

Sorry if it’s a dumb/obvious question.

Edit: Well, from snooping around there should be a folder in my documents for the game, but there is absolutely nothing in there aside from a personal folder. So I guess that fix is out the window for me. Now I have to figure something else out.

Try search Guild Wars on Spotlight, maybe you’ll find some folders you had not noticed before.

Had the same issue, problem code 1712 or whatever. Did the AppCleaner and still wouldn’t open. Went to the activity monitor and saw GW2 was running and force quit it. Then relaunched and it came back to life. Hope that helps.

Unfortunately doesn’t seem to help at all, even deleting the new files I had (I found a documents folder that wasn’t there before) I guess I’ll try leaving it “running” for a few hours and see if it decides to do anything.
Stupidest part is it worked earlier yesterday, but after the new patch hit was when I couldn’t open it. I guess I’ll try forcing it to work today and if not, I’ll send a ticket and hopefully find SOME sort of response.
Thanks anyway for trying.

Edit: Speak of the devil, it came up right after I sent this. I guess fussing at it worked. LOL

Edit again: And now it’s broken again due to a new patch. Anet, please get it together.

I have the same issue with my mac. It def all started after the new patch. It only launches after I restart. The only way I can get it to respond and launch at all is to restart it. I was playing tonight and the screen went black and now I can’t get it to launch. I am tired of restarting just to play…

On top of my tp failing constantly since they updated it, am on at least 30fails in a row at this moment, all result in crashing my game, I also am experiencing more problems even starting the game now. I refuse to play anyway even if everything was smooth but a broken tp but this really adds insult to injury. Again definitely is this month’s problems, rarely had trouble ever starting the game up. Certainly be wary deleting any caches and bin folders, for me that’s when the startup problems and NULL error messages have appeared, not a good trade just to get the tp running, which it doesn’t anymore for me as of the last 2-3days grr.