Guild Wars 2

Seriously, I don’t know why no one has filed a lawsuit yet.

$50 for a completely unusable product.

My girlfriend (I play on a PC) want a refund Anet.

They can always defend themselves claiming this is a BETA version. Which is true by the way.

If you wanted a refund then you could have submitted a support ticket and asked for one after you had purchased the game – they are very accommodating.

Your comments however are rather sensationalised and baseless. The OSX client is by no means unusable and for the majority of players it works quite well, if it has not worked for you that is unfortunate, but that is not a reflection of the product itself and relates to individual circumstances.

Furthermore you didn’t purchase the right to play it on a mac, you purchased the right to an account – it has been explicitly stated that the OSX client is in beta so its kind of a buyer beware situation. You purchased something that has by no means been touted as a perfect, fully functional product.

If you want a refund then submit a support ticket. If it has been a while since you actually purchased it then it really is your own issue…

FlamingFoxx.1305:

If you wanted a refund then you could have submitted a support ticket and asked for one after you had purchased the game – they are very accommodating.

Your comments however are rather sensationalised and baseless. The OSX client is by no means unusable and for the majority of players it works quite well, if it has not worked for you that is unfortunate, but that is not a reflection of the product itself and relates to individual circumstances.

Furthermore you didn’t purchase the right to play it on a mac, you purchased the right to an account – it has been explicitly stated that the OSX client is in beta so its kind of a buyer beware situation. You purchased something that has by no means been touted as a perfect, fully functional product.

If you want a refund then submit a support ticket. If it has been a while since you actually purchased it then it really is your own issue…

You can not speak for the majority, only for yourself. If you actually read these very forums you would see that it does not work for a lot of Mac users. This game is unplayable for even myself. Anet refuses to fix the problems, they only point you to old threads to try and fix new problems. This game worked amazing on my system until the queens jubilee BS update. Since then the game crashes to desktop after 5-10 min.

Saying this is still in beta is just an excuse, and not a good one.

I know several people (in real life and not on the forums lol) who play on Mac and none have had any issues… I myself don’t have any major issues with the client either. There are others who report here stating the same.

However, with the Queen’s Jubilee update, many (not all) iMac users started receiving these crashes. The OP did not state any specifics in regards to his girlfriend’s case, so we don’t know if her system even meets the min requirements. He hasn’t asked for help, he only came here to complain it seems… But complaining doesn’t do anything unless you provide the details to allow the Devs to consider the problem.

Therefore, depending on how long ago they purchased the game… They really just need to take it up with support via a ticket if they only want a refund and don’t want to try and figure out if it is a game bug issue or poor system issue, or if it could be a simple fix on their end.

Demonik.9571:

FlamingFoxx.1305:

If you wanted a refund then you could have submitted a support ticket and asked for one after you had purchased the game – they are very accommodating.

Your comments however are rather sensationalised and baseless. The OSX client is by no means unusable and for the majority of players it works quite well, if it has not worked for you that is unfortunate, but that is not a reflection of the product itself and relates to individual circumstances.

Furthermore you didn’t purchase the right to play it on a mac, you purchased the right to an account – it has been explicitly stated that the OSX client is in beta so its kind of a buyer beware situation. You purchased something that has by no means been touted as a perfect, fully functional product.

If you want a refund then submit a support ticket. If it has been a while since you actually purchased it then it really is your own issue…

You can not speak for the majority, only for yourself. If you actually read these very forums you would see that it does not work for a lot of Mac users. This game is unplayable for even myself. Anet refuses to fix the problems, they only point you to old threads to try and fix new problems. This game worked amazing on my system until the queens jubilee BS update. Since then the game crashes to desktop after 5-10 min.

Saying this is still in beta is just an excuse, and not a good one.

I suppose people forget what beta means, also you almost always only hear from the negative. So using the forums as the sole point of reference is a bad practice. You would have to get the total sales and downloads of the Mac Client, then get the total number of users (not individual posts) making reports of horrid and non-usable software, then get your average from there. Even then, there are variables to consider like the person who gets mad at the one thing and jumps online to gripe about it. Normally that is regardless of the fact that every other part of the client works fine for them, so I would say there is a +/- 5-10% error even in my basic equation.

My fiance is playing on Mac and it all works just fine. In fact, some things she does runs a little smoother than my custom gaming rig, so I can support the Mac Client. As an avid supporter of devs making games Mac/Linux compatable, this is a great step and I think people just need to learn a little patience in order for them to get it right. Direct X is that industry standard, so Open GL takes a little longer to make work sometimes.

Saying the forums tell us it sucks is just an excuse, and not a good one.

LeeroyNimoy.1864:

Demonik.9571:

FlamingFoxx.1305:

If you wanted a refund then you could have submitted a support ticket and asked for one after you had purchased the game – they are very accommodating.

Your comments however are rather sensationalised and baseless. The OSX client is by no means unusable and for the majority of players it works quite well, if it has not worked for you that is unfortunate, but that is not a reflection of the product itself and relates to individual circumstances.

Furthermore you didn’t purchase the right to play it on a mac, you purchased the right to an account – it has been explicitly stated that the OSX client is in beta so its kind of a buyer beware situation. You purchased something that has by no means been touted as a perfect, fully functional product.

If you want a refund then submit a support ticket. If it has been a while since you actually purchased it then it really is your own issue…

You can not speak for the majority, only for yourself. If you actually read these very forums you would see that it does not work for a lot of Mac users. This game is unplayable for even myself. Anet refuses to fix the problems, they only point you to old threads to try and fix new problems. This game worked amazing on my system until the queens jubilee BS update. Since then the game crashes to desktop after 5-10 min.

Saying this is still in beta is just an excuse, and not a good one.

I suppose people forget what beta means, also you almost always only hear from the negative. So using the forums as the sole point of reference is a bad practice. You would have to get the total sales and downloads of the Mac Client, then get the total number of users (not individual posts) making reports of horrid and non-usable software, then get your average from there. Even then, there are variables to consider like the person who gets mad at the one thing and jumps online to gripe about it. Normally that is regardless of the fact that every other part of the client works fine for them, so I would say there is a +/- 5-10% error even in my basic equation.

My fiance is playing on Mac and it all works just fine. In fact, some things she does runs a little smoother than my custom gaming rig, so I can support the Mac Client. As an avid supporter of devs making games Mac/Linux compatable, this is a great step and I think people just need to learn a little patience in order for them to get it right. Direct X is that industry standard, so Open GL takes a little longer to make work sometimes.

Saying the forums tell us it sucks is just an excuse, and not a good one.

I don’t give a rats &$$ about how well your woman’s Mac is doing. Nor your brothers twice removed cousin from your mothers uncle Jim Bob. What I do know is this game is UNPLAYABLE on a lot of Macs including mine.

Someone from Anet already stated they are not looking into fixing the problem we are having. So excuse me if I am a tiny bit kitten ed off at them and don’t plan to buy another game these twits make. They sure took my money and I’m not talking about a messily $60. that I paid for the game. I spent a butt load on gems (over $300 in under 30 days) But yet they won’t fix something they screwed up with the queens jubilee update. Yeah, I’d love a fn refund too.

Btw I know exactly what a beta is, I have been a beta tester on more games then you have probably even played. They can label this Beta all they want, it doesn’t make it one. It’s just an excuse not to have to fix anything for Mac users when they update the game for PC users.

Demonik.9571:

Btw I know exactly what a beta is, I have been a beta tester on more games then you have probably even played. They can label this Beta all they want, it doesn’t make it one. It’s just an excuse not to have to fix anything for Mac users when they update the game for PC users.

If you were an honest beta tester (and as you neither know my age nor my profession you can’t say anything about the number of alpha/beta tests I’ve been involved in) you would know that throwing out a fix in DirectX is one thing, while making the same fix in OpenGL is something else altogether. I respect that you have an issue, I sympathize with you in your anger – especially if it’s true that they outright won’t fix an issue. However, as one of the few MMOs actually supporting Mac customers I would think that, as a Mac user, you would cut them a little more slack than the average PC jockey.

It’s most unfortunate that you’re having problems, I’m interested in what the problem is in case my fiance (not my “woman”, thank you) encounters it. Also, I feel like maybe openning a support ticket directly to the company would be the right way to go about a refund, not on an open forum where you just look like a loon complaining about things and flaming people. Just my opinion, grain of salt and all that.

[quote=2877453;LeeroyNimoy./

If you were an honest beta tester (and as you neither know my age nor my profession you can’t say anything about the number of alpha/beta tests I’ve been involved in) you would know that throwing out a fix in DirectX is one thing, while making the same fix in OpenGL is something else altogether. I respect that you have an issue, I sympathize with you in your anger – especially if it’s true that they outright won’t fix an issue. However, as one of the few MMOs actually supporting Mac customers I would think that, as a Mac user, you would cut them a little more slack than the average PC jockey.

It’s most unfortunate that you’re having problems, I’m interested in what the problem is in case my fiance (not my “woman”, thank you) encounters it. Also, I feel like maybe openning a support ticket directly to the company would be the right way to go about a refund, not on an open forum where you just look like a loon complaining about things and flaming people. Just my opinion, grain of salt and all that.[/quote]

Cutting them slack is something I have been doing for months now. I have been playing this game since about a month after release, until the queens jubilee ruined the game. I can’t log in and play for more than 10-15 min before it crashes to desktop. I have 9 character slots and I have had over 15 lvl 80’s. the game used to play and look amazing on my 27" iMac. I can’t play WvWvW or take on any Dragon without crashing immediately. I have tried everything these forums and moderators said to try. This is on them to fix this seeing how it worked before they did that update. I was getting between 50-80 fps.

I am not the OP, I only read what some of the people were saying to him and had to speak up. Just because some of the Mac users are able to play without problems doesn’t give them the right to talk trash to someone like the OP who feels ripped off. Maybe you should cut him some slack? Implying that this forum is how I would go about getting my money back is laughable….

I didn’t say get your money back via the forum . . . I said an open support ticket with the company . . . two very different things. I shal quote directly from my prior comment: “…I feel like maybe openning a support ticket directly to the company would be the right way to go about a refund, not on an open forum…”

I honestly appreciate your anger, I’ve been dealing with games that say they work on Mac and don’t for a long time. I’ve tried to force Play on Mac to work with various games to no avail (though I’m told Play on Linux works great for GW2, since they’re both WINE based you might try Play on Mac, it’s free). I can fully empathize with you, I just don’t see the point in making demands on a forum, that almost never works.

Yeah, demanding a refund on the forums isn’t exactly the best place to do it. Most you can call for is for them to update the stickies with more accurate information (the support ticket steps were out of date last time I checked) and for them to change the name from beta to something a little more indicative of the apparent development effort level (maybe they were lying during the PAX event and they’re really doing a lot and can’t say…maybe we’ll get free flying pigs too).