(edited by Snowman.9762)
black screen when you first start
I have the same issue on Mac version. Anyone have a solution? I even re-downloaded over night and it still has the same issue…
“delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved log in/password and in-game settings.
To access this:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will recreate the recently deleted folder.”
Are you kidding? Your described steps did not help in my case. It is the awfullest dissappoint in my game life. I have spent more then 5 hours to fix it, and now I just want to refund my money for game which I have owned. Please inform me about steps which are necessary to get refund.
Are you kidding? Your described steps did not help in my case. It is the awfullest dissappoint in my game life. I have spent more then 5 hours to fix it, and now I just want to refund my money for game which I have owned. Please inform me about steps which are necessary to get refund.
https://help.guildwars2.com/entries/27697743-Refunds
if you don’t have a windows system running you can hopefully get a refund, good luck
I am having the same issues as well. Any ideas? Just installed last night. I don’t want a refund (yet) I just want to play!
Sorry that it didn’t work out for you – but you realise I’m just another player right, not tech support O_o… Deleting the application support folder works for a lot of people, sorry that it didn’t work out for you.
Good luck getting a refund, it should be very easy for you to do since you just purchased the game and aren’t able to install.
Are you kidding? Your described steps did not help in my case. It is the awfullest dissappoint in my game life. I have spent more then 5 hours to fix it, and now I just want to refund my money for game which I have owned. Please inform me about steps which are necessary to get refund.
Snowman – give it a try. I was having the same issue and it worked for me!
Also, thanks FlamingFoxx for posting that, weird fix but I’m glad it worked.