Guild Wars 2

Hi

I’ve waited one “almost” week now, and ive only heard from support once. The thing is, i got a main account, which i connected to Google authenticator. And apparently the Google authenticator app, no longer Works with android after it updated to Lollipop. So i wrote an email to support, to ask then to remove the authenticator from my account. And that was Friday last week..ok then, the weekend went and still no answer, and monday came.. no return mail.. but nextday YAY response. GM Argus wrote an email saying my account has been hacked..okey i thought, and that happened because ive either shared my information or was victim to a fraude email.. plus malware. and he wantet me to check my computer for malware and such. GW2 hasnt been installed for almost a year, and i havent touched anything related to GW2…i simply forgot all about GW2, until last week when i wantet to play again. I check my computer weekly and i rarely got anything to that isnt the problem.. and i changed pass and so on. Ive forfilled all his demands and send a email to GM Argus same day i got his response, in which i tried to explain that the Google update messed up the Google authenticator. Im not able to get the 6 digit code.. simple as that. All i want is them to remove the authenticator. I know im not the only player here but… 1 week thats hell of a wait time…

1 week?
Monday was 3 days ago. That is not even half a week. Also keep in mind that just “removing the authenticator” is a rather big thing. They must make sure that you are the real owner and such after all. Especially if you have had your account compromised.

That said the reason for the delay might be all new people streaming in from the sale last weekend.

lordkrall.7241:

1 week?
Monday was 3 days ago. That is not even half a week. Also keep in mind that just “removing the authenticator” is a rather big thing. They must make sure that you are the real owner and such after all. Especially if you have had your account compromised.

That said the reason for the delay might be all new people streaming in from the sale last weekend.

Tomorrow is one week, they dont Work weekends or what ?? Ive given them ALL information there is. I can even send them a Picture with my ugly face smiling with the gamebox.

No, Monday is one week, seeing as you got a response on Monday.

They do work 24/7 every day of the year.

Even with all information it will take time to investigate things and such. Especially if there is a high load on support at the moment.

When I read your message, I thought you hadn’t even heard from them, the fact that you have shows it hasn’t been a week. Some things take a while to resolve, it’s not an instantly done feature.

Also, since the agent said you were hacked, it’s most likely the ticket clearly states “perform these tasks and inform us when you have done so” and you haven’t done that, thus not hearing from them again.