Guild Wars 2

So for whatever reason my forum account is still signed in and working, but when I tried to launch the game today I was asked for an authenticator code, problem is I had this disabled a few months ago by support when I got locked out of my account because Google Authenticator didn’t transfer my Anet stuff when I flashed a new ROM to my phone.

So now I’m locked out of the game and account.arena.net (but not the forums, yaaaaay) because there is no option to send the code through sms, automated phone call, or email if you cannot provide the code directly from the app.

So like Googe, a backup method should be added, something as simple as requiring you to add a phone number to send a sms to when you enable the app authentication. Also fixing whatever bug caused 2FA to enable itself.

ALSO when I initially did have 2FA enabled I set my desktop and laptop to trustworthy devices so it wouldn’t ask me for the code again, both are asking me for the code now…

If you plan to use an authenticator in the future, save its secret key. The key can be used to duplicate the authenticator whenever you want.

Devices are remembered based on your public IP address. Depending on your ISP, it may change regularly or remain the same.

I doubt an authenticator added itself. Assume your account has been compromised.

You can, again, contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance. (You might ask them to check for unauthorized use, as someone else may have installed the Authenticator.)

Good luck.

2 factor authentication doesn’t usually just turn itself on. You may want to check your recent logins. Someone may of accessed your account and added it to block you.