I’ve been away from my account for sometime and couldn’t remember the password. I’ve had to change my password so many times to things that I can never remember because we are not allowed to use similar passwords, causing me to make up some junk that’s nearly impossible to remember. The reason I’m able to log into forums is because chrome has remembered my password for me but sadly the client does not.
I have submitted three tickets. The first one was responded to promptly. I told them I don’t receive their password reset emails but I do receive their response emails and maybe they could send a link through that. After that, I was told my ticket would be submitted to a higher authority. Then nothing. I submitted a second ticket but did not receive any help other than the automated response. I then sent in a third ticket, using an alternative email as suggested, and nothing once again.
I understand the team here at ArenaNet are very busy and enjoy the game, but I’m upset that it has taken this long and still haven’t received the help I asked for.
