3500+ ping/disconnects/crashes/30+seconds lag

3500+ ping/disconnects/crashes/30+seconds lag

in Account & Technical Support

Posted by: SlingDash.2350

SlingDash.2350

Hi all,

I’m guessing 3500+ ping isn’t good. Since getting back on GW2 (when I can actually log-in without connection errors) I’ve been experiencing this with 30+ seconds of lag when starting combat, crafting, trying to enter an instance, swapping weapons or harvesting etc, etc.

I’m in the UK, but somehow managed to choose a French server as my Homeworld.

If I change Homeworld, will I see an improvement in my ping/lag? I don’t want to waste money changing if it will make no difference.

I’ve done ping tests and broadband tests galore, and they all say my connection/ping etc is very good. I’m on fibre and get 40MB/s+. This is only an issue with GW2. I never had this trouble when I was last on, and the game is now totally unplayable.

3500+ ping/disconnects/crashes/30+seconds lag

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Posted by: Belzebu.3912

Belzebu.3912

Change your server won’t improve because all EU server are located in Germany (even the French one).
Try yo test your connection pinging to Germany (I forgot where exactly the server are, is it in Frankfurt?) and see how your connection behaves.

Charter Vanguard [CV] – HoD
Bardy Belzebuson – Ranger Sir Belzebu – Herald
(and the other 8 elite specs maxed too)

3500+ ping/disconnects/crashes/30+seconds lag

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Posted by: SlingDash.2350

SlingDash.2350

Many thanks for the reply.

If I can work out what that means, and how to do it, is there anything I can do to any settings anywhere? Modem? PC? Or do I have to call my ISP – and will they be able to do anything about it?

3500+ ping/disconnects/crashes/30+seconds lag

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Posted by: Belzebu.3912

Belzebu.3912

First try to use something simple like SpeedTest.net and pick a server in Germany to start the test.
If everything is normal but the game keeps with such lag, try to contact the game support https://help.guildwars2.com/home
If the test also shows high ping then contact your ISP

Charter Vanguard [CV] – HoD
Bardy Belzebuson – Ranger Sir Belzebu – Herald
(and the other 8 elite specs maxed too)

3500+ ping/disconnects/crashes/30+seconds lag

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Posted by: Majic.4801

Majic.4801

Here’s a GW2 support article that may help: Connectivity

Good luck, and may your future pings always be low.

“Not the same, real and true. True you feel inside.
Always follow what is true.” — Sentry-skritt Bordekka

3500+ ping/disconnects/crashes/30+seconds lag

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Posted by: Essence Snow.3194

Essence Snow.3194

Serenity now~Insanity later

3500+ ping/disconnects/crashes/30+seconds lag

in Account & Technical Support

Posted by: SlingDash.2350

SlingDash.2350

Thanks very much for the replies everybody.

It seems like a huge problem with EE – who I’m with.

Will follow those posts you mentioned now. Thanks again.