3rd Anni gift ?
Your character has to be 3 year old. It is not age of account.
It’s a character birthday present not an account birthday present. You need a character that’s been around for 3 years.
3 years ago today was the start of the headstart access for those who pre-purchased. If you did not pre-purchase, you would need to wait until at least the 28th to get to 3 years if you still have a character you made then.
The same level 80 character since launch count?
It does as long as the character’s /age is 1095 days.
Good luck.
I’ve had the same problem. I created a character within 5 minutes of head-start starting (my guardian). I log into him. Nothing. I log into my necro (created after) and she had mail… So confused…
Guild mate of mine had the same happen. First toon didn’t get mail but 2nd and 3rd did.
Jade Quarry
If you do /age and its older than 1095 days and you didn’t get the gift, you will have to contact support.
In the past, some characters with Name Change have seemed to have their birthday altered. Same with restored accounts. No idea if this applies to anyone here.
There was a three day spread between my first “of age” character getting it’s 3rd birthday gift and the last of 5 getting it.