Guild Wars 2

So I have been getting this error(42:0:9001:3928) for days and cant log into the game at all anymore. I did research on the error and many others are having the exact same error message come up. I did what they recommended and changed allowances and whatnot and nothing has worked. I have turned the firewall off, disabled all virus security and have run as admin. I have also gone into the allowances through the gw2.exe and so on to make sure everything was the way it should be.

I’m out of idea’s and options and am at a loss currently. There are tons who cant even log into the game anymore and there is no real help being given and there are no help lines to call. What exactly should we be doing to figure out how to address this problem? I obviously have a ticket open – had one response from a GM linking to info I had already found myself trying to figure out the issue.

I and many others could use some help fixing the issue and we appreciate any advice/info you can give on the matter.

Another day – Same error. Will try again later.

Finding more and more posts with people having the same problem, none of us have been able to log in for days. Several of us have had tickets in for days without any response.

I hope they give us a heads up soon or I think its time to move to a different game, maybe one that has viable tech support and not this weak online garbage. Invest in a phone helpline maybe… like every other serious company.

Got in for about 30 min today randomly. After that I was kicked again and unable to log into the game. Thanks for patching without testing!

Guess I should reactivate my TSW account… sadly…

UPDATE Via Tech support – They are having me download 2 programs that test/log my system and TCP/IP settings. I then email it back to them, and sometime int he next 3-4 years they get back to me with the issue, which is on their side. I’ll jump through hooks for awhile and post updates here with what they end up telling me the “issue” is.

Yeah i am curious what will happen here, as like i said, i have had no issues playing for weeks, and then BAM this out of the blue, and NOTHING on my end has changed.

There we go, these is the full log. If anyone who knows more about this stuff wants to take a look – any tips would be great.

I dunno what to say, EVERYTHING works great from my end, every game, every service, and up untill 2 days ago my GW2 worked Flawlessly. Now nothing. I am gunna go play some TSW and keep checking on this from time to time to see if they manage to fix it…. crosses fingers

@Bashido

Your report shows failed connection attempts to Anet servers through port 6112. It’s one of the ports the game uses. You need to either open this port (in your router settings) or you can try and run the client with /clientport 80 parameter.

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Port Test.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include /clientport 80 at the end.
Note: Please make sure /clientport 80 is outside of the quotes
Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”
6. Once completed, click “Ok” to save your changes.
If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.
7. Double click “Guild Wars 2 Port Test” and try connecting again.

Xcom I tried what you said to try and got nothing, exact same issue as before. My question is why on earth would i be able to play for almost 68 hours and have no issue adn then i go to bed, wake up in the morning and have been dealing with this since. NOTHING has changed on my PC. Its a very odd issue to suddenly have.

Also i thought i would mention, every so often i will connect, get to the char screen and earlier i even made into the game, started running around, went to load another map.. and BAM right back to where i am now. Odd that if it was an issue from this end here that i would be able to do that every so often….

If you could post your Game Advisor report (like Bashido did), maybe it will reveal something. I made that suggestion based on what I saw in his report at first glance.

I appreciate the help. When i try to edit the target line, I get an error like you say. I’m not sure how to go about making it fit correctly, I have tried every way I know how.

Any advice?

Thanks again Xcom

Ok so I rewrote the whole like like you specified, and success!

Going to hop on and see if I have any of my normal disconnect issues and post back later.

They need to hire XcomCaveRat and pay him lots of money to help people fix their stuff because what took him all of prolly 20 min, has taken the game 5 days or so with no response yet.

Again thanks XCom =)

Edit:

oh. nvm then. You got it sorted with the shortcut.

I just hope this fix works for you.

So after having Xcom help me fix my problem, which took him all of 10 min i’m sure I got an email back from GW2 Tech support. They are obviously terrible because after I provided EVERYTHING they asked for (which was more then enough obviously since Xcom figured it out right away) they wrote me with the following…
**********************************************************************************************
“Hello.

There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html

1. Please download and install the Standard version of PingPlotter.

2. Run the program and in the upper left corner you will see an “Address to Trace:” section.

3. Type in the server IP you find in game by typing in the command /IP while playing on your server.

4. Click the “Trace” button. Please allow the tool to run for at least 30 minutes even if you are unable to play, or you get disconnected during this time.

5. Click on the “Stop” button. Then, click on File -> “Save Sample Set” and save the file to your computer in a location that will be easy to find, such as your Desktop.

Please update your incident at the provided link and attach the report. If you encounter a problem such as excessive lag or Code=007, please tell us what time the problem occurred so that we can investigate that section of the report.

Regards,
Luis
NCsoft Technical Support "
**********************************************************************************************

I am seriously disappointed with everything, honestly. They OBVIOUSLY didn’t take the time to read through the info they requested and figure out the problem. Instead they go down their B.S. list of crap to say, stringing us along as long as possible.

Everyone dealing with Tech support, I’m sorry. You might want to pay-pal X-com 5 bucks and get his advice, because its obviously much better then these people.

Again – Xcom I really appreciate your help. I’m sure it would have been days at least before they got back to me with more BS info.

Ok here ya go, i took a quick gander, it seems i am not connecting to icmp.arenanetworks.com

At first sight I don’t see anything particularly suspicious in your report. You do have a lot of software running in the background, so when you claim that nothing has changed on your computer, that is likely not the case. That software downloads updates which you may know nothing about.

As for failed connection to icmp.arenanetworks.com – true, but I know a lot of people who have that (including myself) and it’s never been a problem.

At this point I can only recommend some general suggestions. Try resetting your router if you haven’t already. Turn it off, wait a bit, turn it on again.

Also try resetting winsock catalog and tcp/ip stack in Windows.
1. Click start and type CMD in the search field.
2. You should see cmd.exe popping up on top. Right click on it and select Run as Admin. This will open Command Prompt.
3. In the Command Prompt type the following (only type text in bold):
netsh winsock reset catalog (press Enter)
netsh int ip reset resetlog.txt (press Enter)
4. Reboot your computer.

No guarantee it will help, but it’s worth a try.