Guild Wars 2

Hello! I would have put this in a thread from 3 days ago but it’s been locked already, however I have a similar issue – all of a sudden the client says my account has been suspended for 72 by reason of an unacceptable name.
This has not happened to me before and I was under the impression that first-time infractions in such a case would result in a request to change it before a ban happens.
As it stands now, I don’t even know what character was deemed offensive – however, the one I played on earlier tonight (and have had for months) has “svart” as part of the name, which is swedish for “black” and is a reference to her hair color and clothes. Possibly that could be construed as something racially inappropriate, but it was picked with no intended malice and I’d have no problem changing the name of any of my toons. I always try to be respectful when naming them, and have had no problems with any MMO during the 6 years I’ve played them.
If this is a human error or a glitch it is understandable and easily fixable, and if I truly have offended anyone I am sorry – it has never been my intention and if it was any other character than the one mentioned above it must stem from ignorance of slang terms – english is not my first language and even though I’ve studied it I’m mostly familiar with the formal way of writing it.

I have written to support about it but I’m not sure I went about it correctly, so I’m posting here as well just in case. Just hoping for a chance to change it, as I understand that’s the usual procedure.

All the best and keep up the good work! The customer service I’ve seen in various threads seems speedy, fair and courteous, and I got almost instant help when I needed my GW1 character’s name in order to log back in and link the accounts. Thanks for that!

/Dan

You should update your post and put in your ticket number so Gaile can easily see the situation.

I wish we could sticky this thread as the BEST example of how to politely request a review of your name ban. Because even if you totally have the worst name ever this is how you ask about it.

Me too. 71 hour block.