Guild Wars 2

Every time I try to install the game, an error box shows up saying ‘A Serious Error Has Occurred’ at random intervals (before it becomes playable). I’ve tried every “solution” that worked for other people. I’ve moved the Gw2Setup file into my Guild Wars 2 folder. I’ve renamed it to GuildWars2.temp.exe. I’ve tried using an older launcher. I’ve tried repairing. I’ve tried restarting my computer. I’ve tried uninstalling the whole thing. I’ve tried disabling my anti-virus. If you have a different solution, please tell me. I just paid $80 for this game. It’s going to be really disappointing if I can’t play it.

Hi Zhiroph,

The ‘Serious Error …’ is a catch all for many different error conditions. So you will need to raise a personal trouble ticket with Customer Support.

I suggest that you recreate this error message by trying to install again, click on the <show details> button within the message. Highlight the whole wall of detailed error text, then copy and paste it into a notepad document (so that you have a record of it). Also paste it into a reply to your post here on the forum.

But most importantly, open a trouble ticket with Customer Support, by clicking <Support> at the top of this page, then <Submit a request> at the top of the resulting page or just follow this link “Customer Support”: https://help.guildwars2.com/anonymous_requests/new .

You will quickly receive an automatic email which includes your ticket number.

You will need to be patient, as it may take a day or two for your ticket to reach the front of the queue to be addressed. If you have not received another email from Customer Support within 3 days, you may add a response including your ticket number to the sticky thread at the top of this forum to poke some action on the issue.

I am assuming you have a reasonable level of tech savvy to copy/paste etc., so please don’t hesitate to post again, if I have been unclear, or you get stuck.

Best wishes,
Pookie

I already sent the support team the crash log file and a file of a test of Gw2. They requested for those files because I made a request to refund the whole game. And I referred them to this thread. I haven’t gotten a reply yet and it’s been about 3 days. I already talked to a friend who is an expert in the technical field. He saw the crash log file, and he says the only problem with the installation has something to do with connectivity issues. But still waiting for the support team to reply to me to see if they have anything I haven’t heard of.

Hi Zhiroph,

This is a long-shot, but it only takes a few seconds – try Flushing the DNS cache .

A shortcut to get the Command prompt is <Windows Key><r> which opens the Run dialogue, type: cmd <enter> which opens the command prompt. (<Windows key> is usually located bottom left of you keyboard between <Ctrl> and <Alt> and bears the Windows logo).

At the command prompt type: ipconfig /flushdns <enter>
(See my attached screenshot).

The DNS cache is your copy of the ‘Internet Phone book’, which translates URL names such as ‘www.ncsoft.com’ into IP addresses such as ‘64.25.35.120’.

Your copy of the phone book may be holding onto an old entry which is broken or no longer the best – if for example Arenanet had added more download servers, and use a new master IP address to point your client to the least busy, but your cache is still pointing to a specific download server.

Rule 1 of the Internet – don’t blindly follow the instructions of $Random Bloke.
It is a good policy to bounce my idea of your techy friend, before you try it, if you are a Muggle . ;0)

Best wishes,
Pookie

The usual problem is that there is software interfering with GW2’s connection, which causes the launcher to crash periodically while downloading. Lavasoft (generally ad-aware) has been the most common cause.

On GW2’s error reporting window, you need to click show details and post that for more information.

Flushing the DNS cache did not work. And my computer is adware/virus free. And the crash log file is the details in that error window. Which I’ve already sent to the support team and had my friend who’s an expert in the technical field look at. So, I just need a refund, in which the Gw2 team has not gotten back to me. Need to get my money back before it’s too late.