Guild Wars 2

Hello, I have a friend who is trying to get in contact with the Account team since he can’t log in. He has submitted a couple of tickets from where he is asked to include his serial key and all that fancy information.

Now, he believe his account could have been compromised, it was some time ago he played the game, roughly 9 months ago.

But the team handling the accounts has not responded to him so i’m writing in his behalf on what he shall do now? Are you guys swamped with requests atm? He has been waiting last Thursday 29-01-2015.

Thank you in advance.

First thing he should do is close down ALL duplicate tickets. Every time he submits a new one it sends him to the back of the queue. Duplicate tickets slow the process down for everyone. Just have him reply to the automated response saying that the ticket was a duplicate and can be closed.

Once 7 days has passed, the ticket number of the remaining ticket can be posted in the stick in this section. They are swamped due to the sale and due to the expansion announcement bringing in new players and old players are returning.