A response would be nice
Read the sticky about tickets going past 5 days without response.
Also remember that its a known bug and you have to wait for the devs to code a fix. Support cannot grant you the item as they do not have the ability to do so.
Hello,
If you have already contacted our customer support, please be patient. Posting on forums will not speed up the process.
I will now lock this thread.
Thank you.