Guild Wars 2

I just bought hot and I keep getting a serious error pop up and the game will not intstall here is what the report says:

—> Crash <—
Assertion: Failed to load file.
File: ..\..\..\Services\LoadHandle\LoadHandle.cpp(160)
App: Gw2-64.exe
Pid: 856
Cmdline: -allowInstall
BaseAddr: 000000013F280000
ProgramId: 101
Build: 67732
When: 2016-10-15T01:34:36Z 2016-10-14T20:34:36-05:00
Uptime: 0 days 0:00:00
Flags: 0

—> System <—
Name: DEVINJENKINS-PC
IpAddr: 192.168.1.64
Processors: 6 [AuthenticAMD:15:1:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 8036MB/11209MB 71%
Paged: 18885MB/22416MB 84%
Virtual: 8388370MB/8388607MB 99%
Load: 28%
CommitTotal: 3531MB
CommitLimit: 22416MB
CommitPeak: 3553MB
SystemCache: 6771MB
HandleCount: 29099
ProcessCount: 75
ThreadCount: 1142

—> Process Memory <—
Private: 81MB
WorkingSet: 59MB
PeakWorkingSet: 64MB
PageFaults: 56676

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 51.54 5582
Programmer Data 33.34 937
I/O 32.31 734
Asset Service 25.42 576
Uncategorized 12.09 4576
Collide 6.11 69
Collide Havok 6.11 69
Download 5.56 4
File Service 1.24 12
Engine 0.73 14
Gr 0.71 4
Gr Img 0.71 2
Networking 0.11 14
Archive 0.09 140
Event 0.07 3
Collections 0.06 59
Dictionary 0.05 32
Game 0.04 54
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
CharClient 0.00 5
BTree 0.00 4
Services 0.00 8

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Asset Service 25.42 576
Uncategorized 12.09 4576
Collide Havok 6.11 69
Download 5.56 4
File Service 1.24 12
Gr Img 0.71 2
Networking 0.11 9
Archive 0.09 140
Event 0.07 3
Dictionary 0.05 32
Game 0.02 44
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
Collections 0.01 22
Engine 0.01 6
CharClient 0.00 5
BTree 0.00 4
Services 0.00 8
File Core 0.00 2
Text 0.00 1
String 0.00 12
UI 0.00 14
Programmer Data 0.00 2

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> SerialLoader0 Thread 0xa98 <—

Failed to load file {0x000ac76c⁰}

any ideas?

You can contact the Tech CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Good luck.

Rename Gw2Setup.exe to Gw2.exe, place it wherever you’d like to install the game, such as C:\Games\Guild Wars 2\Gw2.exe, then right click Gw2.exe and run it as an administrator.

I tryed renaming and moved it but still the same error