A serious error has occured "c0000005"

A serious error has occured "c0000005"

in Account & Technical Support

Posted by: MBounty.1754

MBounty.1754

Hey there. I have been playing and running Guild Wars 2 just fine for the past three months until today when i received the error “A serious error has occurred that prevents the program from continuing to run” on the start up, login screen. I uninstalled the game as a result, but now when I go to install it again via disk i still receive this error. Please help!

The error:

—> Crash <—
Exception: c0000005
Memory at address 69d24e4c could not be written
App: Gw2.exe
Pid: 5444
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 16378
Module: atiumdag.dll
When: 2012-12-30T06:52:37Z
Uptime: 0 days 0:00:02
Flags: 0

Specs:

Operating System – Windows 7 Home Premium Edition
System Model – Centurion CBE1401 x64
Processor – AMD Phenom™ II X2 545 Processor, 300 Mhz
Graphics Card- ATI Radeon HD 5500 Series
System Memory – 4096mb
DX – DirectX 9.0c

Attachments:

“Explore. Dream. Discover” – Mark Twain
Bountai>Asura Guardian>Piken Square>EU

A serious error has occured "c0000005"

in Account & Technical Support

Posted by: kirito.4138

kirito.4138

Update drivers or disable 3rd party overlays. See Part 5.5 for details

http://www.twitch.tv/kirito4138
The only exclusive skyhammer stream

A serious error has occured "c0000005"

in Account & Technical Support

Posted by: MBounty.1754

MBounty.1754

Thanks Kirito, will give that a go. I don’t completely understand what the post means by overlays, but I’ll update and give it another run.

“Explore. Dream. Discover” – Mark Twain
Bountai>Asura Guardian>Piken Square>EU