Guild Wars 2

Hello,
i have this problem since yesterday everytime i start the launcher i get the message “a serious error has occurred ….” and the game crashes. I already tried to repair and to re install but the same problem keeps happening

—> Crash <—
Exception: c0000417
App: Gw2-64.exe
Pid: 9692
Cmdline:
BaseAddr: 000000013FB80000
ProgramId: 101
Build: 80238
Module: LavasoftTcpService64.dll
When: 2017-08-08T09:00:06Z 2017-08-08T11:00:06+02:00
Uptime: 0 days 0:00:07
Flags: 0

Thats the error message

I think that’s the BLTC browser. Are you running any particularly restrictive firewall/antivirus by any chance?

Look for software by Lavasoft and remove it. It’s what’s interfering with GW2 and causing the crash.

i Just uninstalled all lavasoft software still doesnt work.
BLTC browser?
I use the normal one and avira, i already tried to install it with the firewalls off didnt work

Some of LavaSoft’s software can be hidden. Try more than the first cursory search with the search bar. I know that’s how I found mine. It was piggy-backed in with Bing, which was hidden in a Windows update.

You can also check all add-ons in your browser’s options. (Firefox, Chrome, IE/Edge, or whatever you use.)

Good luck.

Nope no Lavasoft on the computer :/
I will try uninstall again without any firewalls on after that no idea ..

Apologies, it was Coherent UI I was thinking of. Lavasoft doesn’t appear to be related.

Cobx.4528:

Module: LavasoftTcpService64.dll

As long as you’re seeing this in the crash report, you still have Lavasoft interfering.

If you think you’ve removed all Lavasoft software, it may sill have remnants hooked into your system. You can try resetting it manually by opening a command prompt (cmd.exe) as an administrator and entering the following commands, then reboot:

netsh winsock reset
netsh int ip reset

Healix.5819 can i marry you? It works, it works i cant tell you hpw grateful im right now
You were right i deinstalled it but i guess it didnt all go away, your command and a restart fixed the problem thank you, really thank you