Accepted authentication email; still unable to login
in Account & Technical Support
Posted by: Riskers.6950
in Account & Technical Support
Posted by: Riskers.6950
Hi,
I updated my client yesterday but was met with a message that said that my account may have been accessed by an unauthorized individual and that my account has been suspended. I checked my email and found two messages from ANet to authenticate my account. I proceeded to do so and checked the small box to remember/allow this IP. When I try to log-in via client, I’m met with the same message. I figured authentication just took a while to kick in but I STILL can’t log in. Why is that?
Best,
Riskers
in Account & Technical Support
Posted by: Riskers.6950
I submitted a support ticket as well. Please help.
in Account & Technical Support
Posted by: CC Eva.6742
Community Coordinator
Hi Riskers.
If you sent a ticket 14 hours ago, please, be a little bit more patient, as these issues tend to get resolved after some hours.
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