Access problem from Ukraine

Access problem from Ukraine

in Account & Technical Support

Posted by: Krustnik.6037

Krustnik.6037

Can’t access to site and game from Ukraine. Starting from yesterday in all country. Is there some block or just some trouble with dns to our country? Tracert ending in ?ansas or Switzerland

Access problem from Ukraine

in Account & Technical Support

Posted by: Syntharia.8067

Syntharia.8067

Same problem, Ukraine, both GW1/2 and wiki sites are unavailable w/o VPN
And i almost missed my dailies yesterday! Anet halp, make gw great again!

For Ponei!

Access problem from Ukraine

in Account & Technical Support

Posted by: Krustnik.6037

Krustnik.6037

as temporary using VPN (EU). write here, ticket and to provider- hope someone help

Access problem from Ukraine

in Account & Technical Support

Posted by: Shardash.1983

Shardash.1983

Almost same in Russia/Ural. I can login, but then game is unplayable. Ping jumps from standart 94 up to 4500. Game freezes, Items descriptions and pictures loading within 4-6 minutes. After 15-20 minutes of “play” game become totally freeze, so i need to fully restart my computer. This begins about 5 days ago and become more hard with each day.

Access problem from Ukraine

in Account & Technical Support

Posted by: Caxap.1483

Caxap.1483

Same problem, began at the same time. The site does not open *(using VPN atm), the game does not work (2016-11-14). ISP also Ukrainian.

Access problem from Ukraine

in Account & Technical Support

Posted by: lorrey.2690

lorrey.2690

Same problem. Location: Simferopol/Russia. Pathping results:
pathping 64.25.47.51

Tracing route to 64.25.47.51 over a maximum of 30 hops

0 LorreYPC [192.168.1.37]
1 192.168.1.1
2 unnamed.farline.net [31.135.96.1]
3 v1125.cs1.sf.wnet.su [128.0.171.74]
4 ae2.3258.sh2.kv.wnet.ua [217.20.162.221]
5 ae4-100-xcr1.kiv.cw.net [194.221.103.1]
6 ae0-ucr1.pra.cw.net [195.2.28.46]
7 prag-b3-link.telia.net [62.115.35.93]
8 prag-bb1-link.telia.net [62.115.117.92]
9 ffm-bb3-link.telia.net [62.115.139.221]
10 ffm-b1-link.telia.net [62.115.141.241]
11 * * *
Computing statistics for 250 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 LorreYPC [192.168.1.37]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% unnamed.farline.net [31.135.96.1]

0/ 100 = 0% |
3 16ms 0/ 100 = 0% 0/ 100 = 0% v1125.cs1.sf.wnet.su [128.0.171.74
]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% ae2.3258.sh2.kv.wnet.ua [217.20.16
2.221]
0/ 100 = 0% |
5 14ms 0/ 100 = 0% 0/ 100 = 0% ae4-100-xcr1.kiv.cw.net [194.221.1
03.1]
0/ 100 = 0% |
6 51ms 0/ 100 = 0% 0/ 100 = 0% ae0-ucr1.pra.cw.net [195.2.28.46]

0/ 100 = 0% |
7 55ms 0/ 100 = 0% 0/ 100 = 0% prag-b3-link.telia.net [62.115.35.
93]
0/ 100 = 0% |
8 55ms 0/ 100 = 0% 0/ 100 = 0% prag-bb1-link.telia.net [62.115.11
7.92]
0/ 100 = 0% |
9 55ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb3-link.telia.net [62.115.139
.221]
0/ 100 = 0% |
10 56ms 0/ 100 = 0% 0/ 100 = 0% ffm-b1-link.telia.net [62.115.141.
241]

Trace complete.
May be some serwer is down for this time?
With browser VPN add-on off. site loads well.
My ISP says that there is no problems on their side (confirmed).

UPD. What the online routing will say? Let’s try http://traceroute.nmonitoring.com

traceroute to 64.25.47.51 (64.25.47.51), 30 hops max, 60 byte packets
1 praha-4d-c1-vl55.masterinter.net (77.93.199.253) 1.068 ms 1.144 ms 1.256 ms
2 vl1391.cr2.c16.127.cecolo.prg.masterinter.net (83.167.254.142) 0.170 ms 0.361 ms 0.350 ms
3 prag-b3-link.telia.net (62.115.147.38) 0.276 ms 0.272 ms 0.263 ms
4 prag-bb1-link.telia.net (213.155.132.164) 0.283 ms win-bb2-link.telia.net (213.155.137.20) 33.562 ms win-bb2-link.telia.net (62.115.117.94) 5.769 ms
5 ffm-bb3-link.telia.net (62.115.136.64) 18.808 ms ffm-bb4-link.telia.net (62.115.139.227) 18.593 ms ffm-bb3-link.telia.net (62.115.136.62) 18.785 ms
6 ffm-b1-link.telia.net (62.115.116.158) 18.568 ms ffm-b1-link.telia.net (62.115.121.11) 18.404 ms ffm-b1-link.telia.net (62.115.141.241) 18.391 ms
7 ncsoft-ic-306349-ffm-b11.c.telia.net (62.115.43.74) 18.624 ms 18.600 ms 18.592 ms
8 206-127-157-86.ncsoft.com (206.127.157.86) 18.566 ms 18.556 ms 18.541 ms
9 206-127-157-102.ncsoft.com (206.127.157.102) 23.432 ms 23.410 ms 23.380 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * 206-127-157-102.ncsoft.com (206.127.157.102) 22.831 ms !X

So, we can see that all packages lost after ffm-b1-link.telia.net. And this is ncsoft-ic-306349-ffm-b11.c.telia.net
Web service http://downforeveryoneorjustme.com says:
It’s not just you! http://ncsoft-ic-306349-ffm-b11.c.telia.net looks down from here.

So, we got point that makes trouble. Will you fix it?

(edited by lorrey.2690)

Access problem from Ukraine

in Account & Technical Support

Posted by: dmytro.9360

dmytro.9360

Simferopol is not Russia. Simferopol was occupied by Russia.

Hello from Lermontova 17, Simferopol/Ukraine 2014.

Ukrainian Alliance [UA] /w Amarantu

Access problem from Ukraine

in Account & Technical Support

Posted by: dmytro.9360

dmytro.9360

Odessa. It’s OK now!

Ukrainian Alliance [UA] /w Amarantu

Access problem from Ukraine

in Account & Technical Support

Posted by: Nereikia.3507

Nereikia.3507

It works again! Woohooo!

Access problem from Ukraine

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Thanks for letting us know about this situation. We inadvertently blocked access to Guild Wars 2 from a few countries, have adjusted it, and you should find that you are able to log in now. We apologize for the inconvenience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet