Accidental Delete: Character w/ Gem Shop Item

Accidental Delete: Character w/ Gem Shop Item

in Account & Technical Support

Posted by: Spooky.7052

Spooky.7052

Ugh. Ok so, my fiance and I share this account and he’s kind of an airhead so it resulted in the deletion of a character that was wearing the Krytan medium armor (converted to a PVP set).
He deleted a lot of stuff that was attached to that character without thinking about it, but all I was really hoping to get back was the gem shop armor set, since it’s the only thing I actually spent real money on. Here’s the story:

He had been talking about really wanting the Krytan armor set after previewing it on my human male character(he had an Asura thief at the time), so some time later, I bought him this armor set and he decided he wanted it on a taller character, so he deleted his asuran thief and made a Sylvari female, converted the armor set to PVP and put it on her and was kind of upset to find out there was no trenchcoat on female characters but he still kinda liked it. He waited a couple days and decided to remake his thief again so that he could have the trenchcoat and just kind of up and deleted the Sylvari thief thinking that the PVP set would still be in the collection bank. But, you know… it wasn’t because his sylvari had it(among other things) equipped.

I know it’s my/his fault, and I know it was stupid of me/him, but I was just hoping there was maybe a slim chance of getting it back.

Accidental Delete: Character w/ Gem Shop Item

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Your best bet is to contact support and see what they say. Go to the support tab at the top of the page and then go to ‘ask a question’ and fill out a ticket there.

Accidental Delete: Character w/ Gem Shop Item

in Account & Technical Support

Posted by: Arsenic Touch.7960

Arsenic Touch.7960

They won’t do anything. Their exact words will be…

“At this time we are not able to recover individual characters or the items contained in the deleted character. Please note, the character deletion process was designed to prevent accidental deletion and asks the player to confirm, by retyping the character’s name, that the deletion is desired and intended.”

So I wouldn’t waste your time with it. Went through the same thing, forgot to pull some gem store items off a character before deleting it and they pretty much said “tough luck” literally just got that message too.

You’d think that because it was a gem shop item that it would be easy for them to do something like that, but given what I’ve seen from them in the past, it’s not surprising at all.

Is it better to out-monster the monster or to be quietly devoured?

Dragonbrand – Level 80 – Human Ranger

(edited by Arsenic Touch.7960)

Accidental Delete: Character w/ Gem Shop Item

in Account & Technical Support

Posted by: CptTrips.6512

CptTrips.6512

… and you are not allowed to share your account.

Accidental Delete: Character w/ Gem Shop Item

in Account & Technical Support

Posted by: Binary Rain.4869

Binary Rain.4869

My girlfriend did something similar. She had a character that basically was holding onto a few odds and ends, nothing too important other than the Medium Aetherblade armor set, but she had forgotten about it. She deleted that character, then realized her armor was on that character being stored. Sent in a report ticket-and got nothing. I would not expect to get a refund…