Accidental Salvage
Anet cant give you back the item. They don’t have any way of doing so.
You could always make a new character in an empty slot and get one.
There supposedly is a trick with a new character and transmuting the mask onto a white quality item that can go into your bank and be picked up by your original necro even though it says “soulbound”. I haven’t tested it, but seen it in several threads on this subject.
Anet wouldn’t be able to give you it back anyways because what you did was human error, not server error.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.
Community Coordinator
Hello everyone.
As Loli Ruri and Meijo have correctly stated, there is no way Support will return to you that mask, Jaded, as the mistake, although unfortunate, was a human one and not due to any error or internal bug. So if you really want to have that mask back, then you need to create a new character, I am afraid.
We proceed to close the thread now.
Thanks for your understanding.