Guild Wars 2

Hello Guild Wars forum to begin with,
I have been playing this game since the release and oen of my friend was playing with me as well but my friend quit the game because of some real life issues. And now he wants to continue playing the game and he has his serial code and email but he doesn’t remember his account name and that blocks him from reseting his password. Can someone with knowledge help me with this issue?

Hi ilginsara,

Do you have your friend added to your friends list in game? If you you should be able to see one of their characters name. Other than that it would require contacting the guild wars support team.

~Nitro

Your friend should contact support following the support link at the top of the page, then the submit a request link.

Thanks for the suggestions but I didn’t have h?m added on my friendlist. However we managed to download the game and then his account was already saved there so the problem is kind of solved.