Guild Wars 2

Hello, Thank you.

I got GW2 for a family member, and set up everything, Only thing left to do is log in through the launcher. Since I helped with doing the account I’m making sure everything gets done and I / They can log in. I Can’t log in. Do I Have to send a ticket? or is it because of maintenance. The thing at the top just said maintenance is over- But still not able to. appreciate the help..

If you bought the game for someone else they will need to register the game using the serial code provided. If you already did that for them, as you suggested, their login information is the email that it was registered with and the password selected.

I did all that thanks, they know the pass, we’ve tried logging in many times. no luck.

they used their serial code
they used their email
they used their made up password
EVERYTHING is set up, they Can log into their account online “my account” page, but not log into game.

I bought it for them as a gift.. and to play with them.

What about the people that cant install the game in the first place?

If they can login to the my account page I don’t see why they would not be able to login to the game as the credentials are the same. Your gift recipient will need to contact support by following the support link at the the top of the page then the submit a request link.

I used my computer to set everything up, I already have it installed. Sorry. Their computer isn’t even hooked up at the moment. @Tesz.

And what about people that can’t even buy the game always getting a payment error?

My husband is trying to re-install the game from the website without any luck. It gets stuck in the launcher and doesn’t download after a certain point. I had this problem during an update recently, but my solution does not work for my husband. He’s tried the client repair, DNS method, etc. and nothing works. What else can he do?