Account Activation

Account Activation

in Account & Technical Support

Posted by: Cool Ice.5147

Cool Ice.5147

hi GW2, i just want to reactivate my account again because i did not Log in for almost a month now because of my busy schedule..The thing is when i log in there is an error saying " Your Guild Wars 2 account has been suspended for an account issue.Please contact Support for information" .
How did it happen, i get all the serial keys to my account..i just want to retrieve my account back to play again ingame..and i already change my password still did not work to log in in the game..
What should i do? i want to play again.

Account Activation

in Account & Technical Support

Posted by: Leira.9702

Leira.9702

Account issue is in most cases quiete difficult to solve.
Most the time it means AN has not been paid for the game. It might be credit-card-fraud or an error with the payment method of your choice.

Either way you will have to write a ticket to support. “As a question” here: http://en.support.guildwars2.com/

Account Activation

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

hi GW2, i just want to reactivate my account again because i did not Log in for almost a month now because of my busy schedule..The thing is when i log in there is an error saying " Your Guild Wars 2 account has been suspended for an account issue.Please contact Support for information" .
How did it happen, i get all the serial keys to my account..i just want to retrieve my account back to play again ingame..and i already change my password still did not work to log in in the game..
What should i do? i want to play again.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page so they can clear up this issue for you. For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet