Guild Wars 2

Hey everyone.

About two months ago I got the message while logging in saying that my account has been permanently terminated for usage of a third party program to manipulate the game.

The support team won’t tell me anything about it and I was told at one point that I was terminated for a reason that wasn’t hacking by one of the support members. The details elude me but apparently the evidence is extremely condemning.

Anyone can tell me what might have accidentally caused for me account to flag? I suspected one of my anti virus scans might have deleted a “suspicious” file but Arenanet has never answered my question on this. I also suspected my account was compromised but they never provided me an IP address that was in usage for the offense. They pretty much provide me nothing at all and just say the same thing over and over again and close my support tickets without answering my questions.

Thanks for any insight guys and I hope Chris Cleary comes on here and finally responds instead of ignoring my messages.

It’s pretty much the policy not to explain exactly what might be the cause, for just the reason shown here. Someone would then come on the forums, or elsewhere, and post just what might be detected. That would give hackers a leg up.

You don’t get ‘banned’ for being hacked. An account can be temporarily closed while ownership is being determined.

Good luck.

Support doesn’t tell the cause of the ban. The reason is that it gives away data bout their third party software detection systems. The makers of that software would very much like to known how they got detected.

Usage of a third party program means that support has seen that your account has been using another program to cheat. This can be botting, travelling without the use of waypoints, going through walls, etc.

It can not be caused by a virusscanner deleting a file. That might cause the game from not working properly, but not to create behaviour that is giving you an unfair advantage.

So what is known (and all you get to know) is that your account was operated while using a third party program to cheat. The use of such a third party program is not something one does on accident.
It can be that someone hacked your account. You can (if not allready done so) ask support to investigate that. Please know that they will know beyond doubt if it is or not.