Guild Wars 2

I’m not trying to be rude but I haven’t gotten a reply or an estimate or anything on the forums, the support account, or my email about being banned from the game other than an email reply to my initial ticket opening saying “We’re looking into it.”

Looking for any insight, time frame, methods to get a reply or an answer from anyone from the support team without harassing them.

I realize this is a new MMO and problems like this will happen, but my rage has been building watching all the Halloween events pass me up which I will have to wait an entire year to have a crack at again…

same here iv been banned for 4 days already… and they replied me with additional questions like whats my serial code and stuff, provided them with it.. but all i want to know is how long will i be suspended for and what for ?

I was banned for gold selling and item selling for real money, because my account was stolen and perma banned within less than a 24/hr period.

I just dont know what to do anymore, I’ve sent messages through all the modes of contact asking for a reply or timeframe, I assumed they had the weekend off so I expected a reply today, but no luck.

man you guys lucky that you know what your suspended reason.. i keep asking them why i got suspended but all they reply me is bunch of other stuff.. and like you said ask your serial code..

Not really.. i already missed my chance buying those Helloween weapon skin and exchange my gem back to gold… Now the price of helloween weapon skin like 30-40g+. Also i missed my chance to be the first one enter the jumping puzzle ( missed my puzzle achievement ) my puzzle achievement almost 100% without the helloween. and my dam i just cant stop thinking about it… there too many achievement waiting for me to get.. sigh

Hello,

Such issues are meant to be discussed with our customer support team. If you already submitted a ticket, please be patient as posting here on forum will not speed up the process.

Thank you for your understanding.