Guild Wars 2

I stopped playing the game a while back, and my account was hacked shortly after. My friend noticed someone was farming on it 24/7 and so I reset all the information for my account and email. I didn’t start playing the game again immediately. But now I would like to, but my account is now deactivated because of suspicious activity. Please help.

I created a ticket for this issue on 1/26 and they said my ticket was transferred to the account support department. I haven’t received any confirmation that my ticket was transferred or contact from anyone. I sent a request for some information on the status of my ticket, but there was no reply.

Also, I tried making contact using my support account, but apparently my password is wrong or I forgot it. I tried to reset my password but the email never came. I sent a request for my username to see if I was really failing, but the request for that came through. So I don’t know, maybe my support account got disabled too?

Hi Foreverzero,

If the ticket has been transferred, you should get an answer shortly. However, if your ticket goes for 3 or more days unanswered, please feel free to post here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/72#post1233431 so it can be taken as a priority.

Thanks for your understanding.