Guild Wars 2

I learned over this past weekend that my account was hacked into (after not playing the game for about a month). My password was changed (even after receiving numerous email for password change requests – which I immediately deleted) and my account login information was invalid. I was successfully able to change my password and validate my account. I was told to ask for an account restoration and restore the gold and items (expensive crafting items) I’ve lost. I asked on Sunday and no response (except the auto response with the trip ticket #). I even replied to that ticket to find out what the status was on it, but to no avail. So I submitted another ticket yesterday. How long does a restoration take?

Here is a recent Dev post on the timetable for Account Restorations: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/page/8#post3961628

Inculpatus cedo.9234:

Here is a recent Dev post on the timetable for Account Restorations: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/page/8#post3961628

Thanks.