Guild Wars 2

Yesterday someone gain access to my GW2 account since GW1 times. I received a normal email asking for a password reset that I did not do. But when I try to log in, the password has been changed and when I get access to GW2, my principal toon has been torn up. I lost all my armor, my Bitfrost, money and rare T6 crafting.

This is frustrating. I try to contact Arenanet support but I have not received response. I really need an Account Restore, something that i read on these forums. What can I do? How do I contact Arenanet? I have made my petition and my ticked but haven’t get any response yet. I really need help, because if I don’t get my items back that cost SO much time and effort, I will quit playing GW2.