Guild Wars 2

So I started playing again after a long time, was going all well and good and then today I log off for about 20-30 minutes, log back on to see all my bags are emptied, 60gold is gone and so is 1000 gems. I also now have a handy little Mobile Authenticator asking me for numbers now, so I cant log in. Yes, someone has put an authenticator on my account without my knowledge, so this i’m hoping will make it easy to find out what is happening and restore my account, i am just worried about my credit card details being saved in the in-game shop, which i now cant access…

How long till I find out what’s happening?

Your message didn’t clearly indicated this, but have you filed a support ticket?

Support has tasked themselves to answer you within 3 days. Many times they do so sooner. If you haven’t heard from them in 3 days then something went wrong. Please post your ticketnumber in the designated sticky thread.

I find it kinda strange why an hacker would put up a mobile authenticator up. But as said, support will help you.

yeah I probably should have written down the ticket number..guess i’ll be waiting lol

yeah I thought it was weird too, but i’ve had an issue in the past with another game, I was stupid enough to keep using the same email after I secured it. All I can say is i’ve never owned, downloaded or even looked at a mobile authenticator, yet it’s asking me for the code, hasn’t done it ever before until I logged back in to see my things gone, then I logged out to check what the forums said to do, and then it was active, i’ve changed the password 4-5 times, I can still log into the forums and support section, just not the game as I dont have this authenticated code lol.

Woe is me.

Update – downloaded the authenticator app to iphone, this account isnt registering the same codes so yeah someone has uploaded their own authenticator for some reason..
quite annoying.

So i logged out of the support section, now that requires authentication lol…never had this much trouble with a game before, might just call it a day if they cant fix whatever has happened. if i log out of here I may not be able to log back in so emails await.

Gandrik.4751:

So i logged out of the support section, now that requires authentication lol…never had this much trouble with a game before, might just call it a day if they cant fix whatever has happened. if i log out of here I may not be able to log back in so emails await.

Hiya, as stated you really need to wait. Updating the post her will have zero influence on the process. You can always update your original ticket by replaying to the auto confiirmation message.