Guild Wars 2

Hi,

My account was hacked last week, and I was very happy with the initial support provided by ANet. I supplied all important info, reformatted my comp, changed all my email passwords, and installed better security. ANet returned the account to me.

Of course, my immediate question was about getting my ‘lost’ stuff returned. On 12/21 the response from Hector on case 121220-002277 was basically ‘No’.

I decided to accept this fate, but did go on to plead for 1 of my 2 ‘Gifts of Explorations’ back, I have not received a reply.

Now today, I see the FAQ posted by Gaile that if an account was compromised since Dec 1,2012, it CAN be rolled back – this was not offered to me, so now I’m confused, and a little concerned.

I don’t want to be rolled back now – I’ve spent a significant time re-acquiring things and have some nice stuff since the return of my account. Seeing that support did NOT give me the option to roll back on the support request, is it possible to get this one item returned to me? I’m not asking for both, I just want ONE gift of exploration back. Having to get 100% world exploration all over again just gives me this sinking feeling. I enjoyed the journey but have no desire to do that all over again anytime soon.

If rollback is my only option, I may have to just suck it up and take it…but would really like to hear a response on what can be done, if anything since support says no, but the forum post says ‘yes’.

Thanks for your consideration..

Bale.9756:

Hi,

My account was hacked last week, and I was very happy with the initial support provided by ANet. I supplied all important info, reformatted my comp, changed all my email passwords, and installed better security. ANet returned the account to me.

Of course, my immediate question was about getting my ‘lost’ stuff returned. On 12/21 the response from Hector on case 121220-002277 was basically ‘No’.

I decided to accept this fate, but did go on to plead for 1 of my 2 ‘Gifts of Explorations’ back, I have not received a reply.

Now today, I see the FAQ posted by Gaile that if an account was compromised since Dec 1,2012, it CAN be rolled back – this was not offered to me, so now I’m confused, and a little concerned.

I don’t want to be rolled back now – I’ve spent a significant time re-acquiring things and have some nice stuff since the return of my account. Seeing that support did NOT give me the option to roll back on the support request, is it possible to get this one item returned to me? I’m not asking for both, I just want ONE gift of exploration back. Having to get 100% world exploration all over again just gives me this sinking feeling. I enjoyed the journey but have no desire to do that all over again anytime soon.

If rollback is my only option, I may have to just suck it up and take it…but would really like to hear a response on what can be done, if anything since support says no, but the forum post says ‘yes’.

Thanks for your consideration..

Good luck.

You need to meet certain qualifications in order to get a roll back. Just file an appeal, and ask for the service. It may be possible it was overlooked initially.

Yuripa.7608:

You guys and your “support” are a joke. For a MMO in this day and age not having item restore and some key features almost ALL other MMO’s have is fail. I have no idea how you won any awards because the lack of support and customer service for account hacks and restoring things is almost zero.

I really doubt it’s just about returning items, and more about verifying the loss versus time spent to verify.