Account Issue/Compromise?

Account Issue/Compromise?

in Account & Technical Support

Posted by: Dragon Ruler X.8512

Dragon Ruler X.8512

My friend recently had his account “suspended” after a 1v1 match with me.

It said his account was suspended “due to an account issue”.

He was actively playing with me and online in Ventrilo talking to me during combat. He was then kicked and his account suspended.

He’s completely new and hasn’t had a point in time where I or his friends haven’t known when his account was online and he was playing on it. He plays with a friend who can see everything he types and has never done anything against CoC.

After this disconnect I noticed a strange abnormality in his account listing in my friends list. We are all Ehmry Bay players and in my friends list – when I hovered over his name – I saw “Unknown (Anvil Rock [D])”. All my other friends state their correct server name as “…. (Ehmry Bay)” or just Offline/Unknown.

We have him submitting a ticket via the support option from the official Guild Wars 2 website, but we wanted to know if there were more details to check on to find out why his account was suspended?

Account Issue/Compromise?

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

We have him submitting a ticket via the support option from the official Guild Wars 2 website, but we wanted to know if there were more details to check on to find out why his account was suspended?

Your friend will have to wait to hear from support. Anet will not discuss account issues with anyone but the account owner.

The Burninator

Account Issue/Compromise?

in Account & Technical Support

Posted by: Dragon Ruler X.8512

Dragon Ruler X.8512

Do they not even provide the smallest set of details to check on from the clients end that would be initiated and verified on the local machine only? I’m trying to verify anything that would clearly indicate a compromise of his account if at all possible?

Account Issue/Compromise?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Anvil Rock can pop up if you are in WvW or sometimes in PvP. If you guys were doing a 1v1, those would have been either of the 2 zones possible.

I’m a Moose, a ginger moose even.

Account Issue/Compromise?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Anvil Rock will also show up if a player is in an Activity, such as Bell Choir or Keg Brawl, or many kinds of instances. Basically, anywhere that is not a regular map.