Account Linking
If you need assistance, feel free to open a support ticket with Customer Support.
support.guildwars2.com
‘Ask a Question’
Good luck. =)
Thanks for the reply! I really have tried everything to unasociate both of em but i keep getting the same response over and over that they wont do anything.
If you have already submitted a ticket, and received a response, it depends on the circumstances leading up to the ban. If the account was banned because of a breach of the ToS, you must suffer the consequences. If the account was banned because it was compromised, once you regain control of the account, I am sure you will be able to log into GW1.
My account was banned because someone hacked my Gmail account and could steal my account with that info and proove ownseship. I insisted that i was the owner but they wont hear me. Cant believe with just showing them the serial code they will believe you own the account.
If it can be done, a support ticket is the only way. My GW1 account had been hacked for years and I didn’t know about it until I got GW2 and tried to link them. They eventually resolved it.
The problem with support tickets is that you sometimes have to go through several iterations of nonsense replies before you get real help. The first tier of replies will be automated and have nothing to do with the ticket, the second tier will have you repeat details that you already put in the original ticket, and finally you’ll get somebody who’s able to fix it.