Guild Wars 2 Forum - Account & Technical Support

Account Perma Ban

I logged on today 5/09/2012 at 2:20pm and whilst logging in, a error happened saying I was issued a perma ban for breaching the user agreement and/or rules of conduct. I have only play this game occasionally due to my university commitments and am only level 12 so im not rich. I usually play whilst using skype with my 3 friends that play as well and don’t speak in trade or world or map chat. Also 2 of my friends have had problems first was the karma weapons and his was banned and was given back within 4 days and the other my friends was actually hacked and he was told this.

I am just wondering if i can get my account back and what was the actual reason for this ban.

Account Perma Ban

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Felgen.7305:
I logged on today 5/09/2012 at 2:20pm and whilst logging in, a error happened saying I was issued a perma ban for breaching the user agreement and/or rules of conduct. I have only play this game occasionally due to my university commitments and am only level 12 so im not rich. I usually play whilst using skype with my 3 friends that play as well and don’t speak in trade or world or map chat. Also 2 of my friends have had problems first was the karma weapons and his was banned and was given back within 4 days and the other my friends was actually hacked and he was told this.

I am just wondering if i can get my account back and what was the actual reason for this ban.

It sounds as if a hacker got ahold of your account credentials through a stolen database — another game, forum, email accounts, etc — and then stole your account. Please submit a support ticket — support.guildwars2.com, then “Ask a Question” — and the team will help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Perma Ban

in Account & Technical Support

Posted by: Felgen.7305

Felgen.7305

Thank you for the help I have sent a ticket and gotten a email back already

Account Perma Ban [Incident: 120905-002088]? This was the support ticket number btw.

Account Perma Ban

in Account & Technical Support

Posted by: Yavi.4038

Yavi.4038

Felgen.7305:
Thank you for the help I have sent a ticket and gotten a email back already

Account Perma Ban [Incident: 120905-002088]? This was the support ticket number btw.

Really you’ve already gotten a response? I’ve been waiting for over 5 days for a response to my wrongly banned account ticket with out response. This really saddens me that people are getting responses first over other that have been waiting days.

Account Perma Ban

in Account & Technical Support

Posted by: painkiller.4738

painkiller.4738

My support ticket number is 120830-007345 and it has been reprioritized, and was originally opened on August 30th, and I have recieved no response. I am really confused as to the critiria for who gets helped and who doesn’t.

Thanks Gaile

Account Perma Ban

in Account & Technical Support

Posted by: Felgen.7305

Felgen.7305

No, I got a email saying that have received my ticket and will get back to me as soon as possible.

Account Perma Ban

in Account & Technical Support

Posted by: Yavi.4038

Yavi.4038

painkiller.4738:
My support ticket number is 120830-007345 and it has been reprioritized, and was originally opened on August 30th, and I have recieved no response. I am really confused as to the critiria for who gets helped and who doesn’t.

Thanks Gaile

I am very confused as well, I think a lot of us are. My friend put in a ticket because he accidently deleted one of his weapons and got a response within hours. Yet it takes them days to respond to us. Very concerning.