Guild Wars 2

I recently made a post about a friends account being suspended for reasons we did not know. The topic was locked fairly quickly so I am unable to post an update there. A support representative got back to my friend basically saying it was suspected credit card fraud, so the game was removed from his account and the credit card refunded. The funny thing is, it was MY credit card that was used. I purchased it for him as a gift. There was no case of fraud at all. I’m fully aware that what (potentially) raised the flag was that he currently resides in Ireland and I England.

So my questions are; is it against the rules to purchase a serial key for someone else in another country? Is there any way I can purchase a key for him without him once again getting suspended and losing the game?

Are you able to still use the card on the website? I hope they didn’t ban your card.

Hi Faeya,

It is not against the rules to purchase a serial key for someone else in another country. You will have to either update your ticket to explanin them the situation or open a new one. Be sure to have ready whatever data they might need.

Thanks for your understanding