Guild Wars 2

As many other fellow players my account got Hacked 20 days ago, with extreme prejudice to my character and ego. 300 hours of gametime to waste but I managed my account back.
Now losing all my Gear, Gems, Gold and Bank I couldn’t even look at the character.
The next few days I kept searching the foruns and support for some way to get my stuff back ( as it happens with other MMO’s , because it is what customer support is for) and nothing conclusive was ever said only in the line of “we are trying to implement a roll back system soon”.
Now this “soon” was like one month ago. I think its time the support lend a hand to those who lost everything they had because the security system was as secure as vanilla Runescape.

Now my question is:
When will it be in place?
Is it an account roll back? ( meaning the progress you have made in this 30 days gone to waste aswell?)
Or you get the char + bank back to the point it was good? This last one would be the best since I already got an alt to 80 because I couldnt stand playing with my striped main.

I would realy apreciate some info for a change, and if my tone upsets you, you can imagine how upset I am myself…