Account Security Alert: ArenaNet?

Account Security Alert: ArenaNet?

in Account & Technical Support

Posted by: FInN.7219

FInN.7219

I’ve been getting quite a few of these emails recently and wasn’t too sure if there legitimate or not.

Greetings!

Due to an unusual change in your access pattern, the Guild Wars 2 account under this email address has been locked. This can be caused by logging in from a new location, but it may also signal an attempt to compromise your account. If you feel that your account’s security is at risk, please follow the steps below.

Step 1: Verify Your Account Ownership

Click on the link below to verify your e-mail address of the Guild Wars 2 account:
https://account.guildwars2.com/account/login-support.html

Step 2: Secure Your Computer

Ensure that your computer is free from any malicious programs, as a password change alone may not deter future attacks. Visit our Account Security website to learn how to protect your computer from unauthorized access.

Step 3: Secure Your Email Account

Choose a new password for your email account and review your email for any filters or rules you did not create. For more information on securing your email account, visit our Account and Computer Security page.

Step 4: Choose a New Password

Change your password to resume using this Guild Wars 2 account, as your former password no longer grants access to any login-protected Guild Wars 2 account service or game. Visit our Password Reset page to begin the password change process.

Once you’ve regained access to your account, you can add additional security with Mobile Authenticator, a free service that allows you to unlock your Guild Wars 2 account on your own with a few simple steps. For more

information, see the Account Protect FAQ

—The ArenaNet Team

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.
https://account.guildwars2.com/account/login-support.html

Once your account authentication has been completed, we will check your account and let you know what we can do for you.

Need help or have questions about your account? Visit our support site: http://support.guildwars2.com/.

The Guild Wars 2 Team

Account Security Alert: ArenaNet?

in Account & Technical Support

Posted by: ShiningSquirrel.3751

ShiningSquirrel.3751

https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read/first

Please remove the links from your post as they could be dangerous if another user clicks on them.