Bought Heart of Thorns 2 days ago and was playing it fine – boosted to Lv80, played some PvP and everything was fine. Tried to yesterday morning but couldn’t apparently due to ‘Your Guild Wars 2 has been suspended for an account issue.’ Not quite sure what’s going on, I’ve already filed a ticket but it’s been over 24 hours with no response and I’m a lil impatient because I’m super excited about HoT :P I also received an email today from DLGamer saying they refunded my Heart of Thorns ($50, but still hasn’t appeared in my bank account, I imagine it just takes some time to refund) for some reason? I was having trouble with payment a couple times initially but eventually got it to work through PayPal. Does it have something to do with me being currently overseas and I can’t use my Australian card while using a foreign IP? On holiday in Thailand at the moment with my wife and son, so I would guess it has something to do with that maybe? I know you guys aren’t a support team but any insight on the situation would be much appreciated
(Also I know I’ve posted this both here and on the reddit and I’m sorry for being such a hassle but I’m just too excited to play HoT with my friends haha)
(Ticket #2516273)
Account Suspended, Game Refunded?
If DLGamer refunded your purchase, I’d guess you would need to speak to them. Unless you initiated the refund.
The GW2 CS Team allows themselves 72 hours to respond to tickets. Did you receive the near-immediate automated reply?
Nothing really the forums can do; you can only receive assistance from the retailer and/or the CS Team.
Good luck.
I have the same problem right now… I bought 2 copies using my paypal at buy guildwars site one for me and one for a friend living in australia.. my friend had download issues so it took time to figure out how to resume her download then after 2 days we tried to login for the first time to find out our accts got suspended and paypal refunded the 200usd i paid for the 2 games…
As stated above, you will need to submit a support ticket for assistance.