Guild Wars 2 Forum - Account & Technical Support

Account Terminated?

Hi! I was playing with my brother lastnight we we’re in Frostgorge when pow out of nowhere he got smacked with a Account Terminated error claiming he is using ‘automatic technology’?

I have searched the forums before making this thread and ive read about ‘false positives’ I can only assume thats whats going on so we’ve made a support ticket and are waiting for a reply but quick question. How long can we expect to wait before having the account re-enabled?

Lily
130211-001822

Account Terminated?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hi Lily,

A team member generally will review the account within a few hours of the time the ticket comes in. There may be other things that the agent needs to examine, but generally folks are hearing back and getting back into the game within 24 hours. That’s not a hard-and-fast figure, but they generally do work quite quickly.

Although I strongly believe you will not need to do so, if your brother still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet