Account Terminated

Account Terminated

in Account & Technical Support

Posted by: BastionMY.6701

BastionMY.6701

Dear Arenanet liasons,

I would like to check with you howdo you ban or terminated an account?
My brother just got terminated for Botting and use of macro…….. while he has been farming like crazy for his legendary, even went without sleeping and he got ban…. he didnt even use macro not to say he used a botting program. The only program he used was TS(Teamspeak) while WVW and skype during his fotm and AC runs. Most of the time we play using the same pc unless while i was playing he uses a old laptop to play (under spec) or he was playing with is company laptop in office.
How can this account termination happen without prior notice. He didn’t even get a suspension for something he did but his account got terminated……… can you please explain how this works?

Attachments:

Account Terminated

in Account & Technical Support

Posted by: Moderator.1462

Moderator.1462

Hi BastionMY,

Please have your brother contact support and open a ticket, they will be able to help him getting his account back. http://en.support.guildwars2.com/

Also, we are sorry for the trouble this might be causing.
Thanks for your understanding, this thread is closed.