Guild Wars 2

Tried to log in today and it said I was permanently banned for altering the game. I did a few pirate cache jumping puzzles last night with the new update. Seriously can not think of any thing that could ban me. A mesmer portaled me on a jump puzzle i had trouble with. I never got an email from Areanet saying what I did. I sent in a support email and asked why. Is there anything else I should do?

How do I find my serial number if I bought the game online?

Check your email from the time when you bought the game to see if any of the messages have a serial number.

My desktop was in the shop getting a i7-4770 cpu and motherboard. I downloaded and played GW2 on my wifes laptop with my login. Is that legal?

I’ve never heard of that being a problem. I have 2 accounts and switch between them once in a blue moon but have only downloaded the game one time. As long as your serial number is legitimate, that’s not the reason for your ban.

Although ArenaNet occasionally does ban people mistakenly, apparently most of the bans for tampering with the game are valid. It seems ArenaNet has done a good job as of late identifying the programs that tamper with the game. If you are indeed innocent, discuss the incident with support but only using one ticket. Don’t file multiple tickets.