Guild Wars 2

Hey, i tried to login today and it had an error message saying that my account has been suspended. I requested a ticket but no reply yet, its been over 4 hours now, i have changed my password about 3 times now and nothing is happening.
My reference number: 120926-001536

Please unsuspend my account, or please help me get through this.

Hello,

Account issues are meant to be discussed with our customer support. Please be patient, as posting on forums will not speed up the process.

Thank you.