Guild Wars 2

My brother was recently hacked on sept 2nd, we got his account back and they rolled everything back. But now the person who hacked him changed his log in email, I was under the impression that you could only change emails through support. The first time he was hacked his email was compromised. But this time, no one has been on his email since before he was hacked the first time. On top of that he added phone authentication , so I don’t understand how a 3rd party would be able to log on without physically having his phone. Has this happened to anyone else?? We are thinking the hacker sent in a ticket claiming that the account was there’s and anet change the log in email.

That is possible if the usurper garnered account information from the compromised email account.

Your brother will need to discuss the issue with the CS Team.

Good luck.