Guild Wars 2

Hi all, I was referred to post on here by an in-game dev (Nana Yukihana). My boyfriend’s account was recently hacked, and our guild bank raided. He still cannot log in to his account, therefore making it more difficult to submit a ticket. He did get one submitted, but hasn’t heard back yet. (we understand you guys are busy!) Im just wondering if we have done all we can, or what the next step would be. Date nights on guild wars are serious business! Thanks for any info in advance.

Your boyfriend will have to wait to hear back from support. Posting here will not escalate response to his support request. Support responds to tickets in the order they are received. Unfortunately, the items taken from the guild bank will not be replaced.

maybe you/your friend should post there:

https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-7-days-older/page/52#post4992802

If it has been less than 7 (seven) days, you should not post in the Sticky thread listed above.

Your friend need only wait for the ticket to make it through the queue.

Good luck.

i just pointed there cause he said he was directed to post in the forums

Maybe what the Dev meant was that a player can access the Support web-form through the links found on the forums.

Or, the Dev wasn’t aware of how the CS Team deals with Account Issues. I’m sure every employee doesn’t know all the department’s protocols.

Regardless, the OP will find assistance from the CS Team using the proper channels. =)