Guild Wars 2

So I recently came back to the game after a few years away, looking to try the new expansion. After submitting a ticket to get my payment processed because for some reason it just wouldn’t I finally get into the game! (Support response time in this instance, 3 hours).

A day later I come home from work and log in to find my account suspended for “account issues”. Thats the only explanation I get. I submit a ticket to support and now 16 hours later I still have yet to receive a response. It makes sense that they would reply quickly when money is involved, however I didn’t even own HoT for 24 hours and now I can’t play.

There is absolutely no reason as to why my account would be suspended, other than maybe it was compromised via a hacker and they suspended it to protect it? But in that case why the long response time? This is becoming increasingly frustrating. Why was my account suspended?

3 day (72hrs) wait time is the standard. and remember not to create multiple tickets ot it will take even longer.

As Blude says, a 72 hours is the typical response window. Most people will get a response before reaching 72 hours, though. As for why your first ticket got a response after 3 hours but the second one is taking longer, it could be a number of reasons (ticket backlog, case #2 requires more investigation time than case #1, today being a holiday in the US, etc.). The best we can do is just be patient.

As for why your account might have been suspended so quickly after applying HoT, the reason I most often see is that the player bought their key from G2A or another sketchy third-party site.