Guild Wars 2

In the middle of a PvP Solo Queue match, I got dropped to the character select screen with a message along the lines of “this character was logged on at another location.” I logged back in immediately, and noticed nothing that I owned was gone and that other people were dropped from the same time. Apparently there was a large server-wide disconnect at the same time.

Should I be worried about my account being hacked, or was this just a glitch?

Had this problem about 3 days ago and had to reset my password plus go through the authentication process. I was not playing at the time; received an email from anet informing me my ip address had changed to a different location.

If you have Comcast, their DHCP for the modem IP Addresses have gone “Full Re+ard” and started giving out IPs from across the US.

My wife and I are supposed to have a South-East IP, but we have a North-East IP now that is about 7+ states away.

Ravion Hawk.4736:

If you have Comcast, their DHCP for the modem IP Addresses have gone “Full Re+ard” and started giving out IPs from across the US.

My wife and I are supposed to have a South-East IP, but we have a North-East IP now that is about 7+ states away.

That’s irrelevant. Subscriber IP’s can live anywhere in the world, as long as they are routed with the ISP correctly. I have a few blocks of /27’s that are split between CA and NY, even though they were subscribed in CO.

I’m not referring to IP address changing, I’m referring to the fact that it said my account was “in use at another location.” I was worried that meant that I was booted from the game because someone else logged onto my character from somewhere else, meaning I was hacked.

AtriustheGod.6785:

I’m not referring to IP address changing, I’m referring to the fact that it said my account was “in use at another location.” I was worried that meant that I was booted from the game because someone else logged onto my character from somewhere else, meaning I was hacked.

I’m referring to the fact that your IP address got changed by your ISP while you were logged in causing you to get that error.

Ex:
You are playing from IP 75.75.75.75
Your ISP changes your IP to 96.96.96.96
You are still “logged in” at the time of the change at IP 75.75.75.75
You get booted off the internet for micro seconds while you get changed to IP 96.96.96.96
Your GW2 Client tries to reconnect then “sees” the residual login at IP 75.75.75.75 which is no longer your IP and generates the mentioned error.

The game server still “sees” you logged in from IP 75.75.75.75 while it awaits the notice that you got DC’d. You have to authorize IP 96.96.96.96 before you can log back in.

Advanced Example:
Log into your home router and change the internal IP address of the computer you are using to access the router and you will get the same error when the router applies the IP change and boots you out and says something like “the administrator is currently logged in from another device.”

Ah, I see. Thank you for the clarification.

You are very welcome.