Guild Wars 2

Hi , im having a problem with my account , someone from Korea is logged in for days and i cant access , i have sent support ticket with all details and im aware that my account is hacked at the moment , my question here is how i can disconect this pest and see what damage is on my account? I have changed password , added mobile verification , deleted all authorized IP’s and disconnected all IP’s ( at least i did try ) there is 2 identical IPs logged in and every time i hit disconnect it gets up again. My character is in cursed shore 24/7 and i just want to disconnect him untill support makes a move.

If you can not disconnect the IP, you will have to wait for Customer Support to help you regain control of your account. I am sure they will be in contact with you ASAP.

If he keeps getting back in, could he possibly have hacked your email or is a keylogger? Either would allow him to get each new password you make and get back in.

You need to run a security sweep, check for keyloggers, change your email password and then your account password. That should keep him out for now. You might also want to change your account email to something else.

Can you remove him by removing his ip in account security’s authorized connections?

First change the password to the email associated with your gw2 account, then remove the guys ip from security page. See if that works?

Just out of curiosity, if you can not access your account, how do you know your character is in Cursed Shore?

Usually, when two identical IPs show up connected at the same time, one is your game account, and the other is your forum account…both logged in at the same time.

Once you regain control of your account, and it has been proven someone ‘hacked’ your account, you can ask for an Account Restoration and return the status of your account to what it was before this incident. Best of luck!

I got my account secured right now but theres what happened , maybe it helps someone.

People told one of my characters are online and i got error when logged in. First of all what i did is change pass but he seems to be connected all the time , i deleted all authorized networks and i did try to disconnect him in panel but his IP just pops up instantly , so what i did . i deleted one of my characters and created new one .. thats how ( at least i think ) he finally got disconnected and never returned again , now after talking with support i have changed everything and i feel that account is secure , no strange behaviour at all , but there is damage , all my items salvaged , ascended sold .. its a mess , and my warriror was used to gold farm in cursed shore , i can see tons of trash from mobs ( 200 moldy bags xD and lots of junk ) … im still talking to support to see how it gets resolved , i mean damage isnt THAT bad , its like 200+ gold but ego is hurt.

Bale.6159:

I got my account secured right now but theres what happened , maybe it helps someone.

People told one of my characters are online and i got error when logged in. First of all what i did is change pass but he seems to be connected all the time , i deleted all authorized networks and i did try to disconnect him in panel but his IP just pops up instantly , so what i did . i deleted one of my characters and created new one .. thats how ( at least i think ) he finally got disconnected and never returned again , now after talking with support i have changed everything and i feel that account is secure , no strange behaviour at all , but there is damage , all my items salvaged , ascended sold .. its a mess , and my warriror was used to gold farm in cursed shore , i can see tons of trash from mobs ( 200 moldy bags xD and lots of junk ) … im still talking to support to see how it gets resolved , i mean damage isnt THAT bad , its like 200+ gold but ego is hurt.

What you are saying does not make any sense. If you where able to log in, there was no way they could remain logged in as well. You can only have 1 person logged in to the game at a time. Are you sure the IPs you where seeing logged in where not your own?

Doesnt make sense but thats how it was , and no lol im from Croatia i saw 2 of my IP’s and 2 identical Korean IP’s , and every time i did try to log in it said another character is online + my firends told me my warrior is online all the time. I was able to get into character select screen but not into game.