Account "may have been accessed by an unauthorized individual"

Account "may have been accessed by an unauthorized individual"

in Account & Technical Support

Posted by: Berseker.2310

Berseker.2310

Q:

“We have detected that your account may have been accessed by an unauthorized individual. For your security, access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact support and one of our reps will assist you.”

I played the game for about two weeks, over a month ago. Haven’t been on since, just decided to hop on again and I got this notice when trying to log in. Anyone else have this issue? and how do I go about getting it resolved?

Account "may have been accessed by an unauthorized individual"

in Account & Technical Support

Posted by: Zaken.1806

Zaken.1806

A:

Submit a ticket to support via “Ask a question” then wait for them to respond back to you. The ticket quest is running about 24-48 hours so be patience.

Account "may have been accessed by an unauthorized individual"

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet