Account "may have been accessed by an unauthorized individual"
in Account & Technical Support
Posted by: Berseker.2310
Q:
in Account & Technical Support
Posted by: Berseker.2310
Q:
“We have detected that your account may have been accessed by an unauthorized individual. For your security, access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact support and one of our reps will assist you.”
I played the game for about two weeks, over a month ago. Haven’t been on since, just decided to hop on again and I got this notice when trying to log in. Anyone else have this issue? and how do I go about getting it resolved?
in Account & Technical Support
Posted by: Zaken.1806
A:
Submit a ticket to support via “Ask a question” then wait for them to respond back to you. The ticket quest is running about 24-48 hours so be patience.
in Account & Technical Support
Posted by: Gaile Gray
ArenaNet Communications Manager
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