Account not refreshing, support not helping ?

Account not refreshing, support not helping ?

in Account & Technical Support

Posted by: AnAspieKitten.5732

AnAspieKitten.5732

Hi,

So, basically : we’re two in the guild, I am able to use the guild stash and to modify the guild emblem while my friend can’t and get a “sorry but you haven’t bought that yet” message everytime she tries to use it, also she can’t see influence rising (or she see only the influence she brings) ; we have the right ameliorations, I gave the right of use, I kicked her out and invited her again, tried to create new guilds where she is GM etc… nothing works.

So we messaged the support team a couple of times ; I tried to see what we could do about that with the french and the english support, who both told me the account may be taking some time to refresh then told me that she should message them herself. Allrighty then, we did that, so we got a pretty cool ctrl + V of a message describing what a guild is and how influence works or something. Yep, cool. So, yeah, is there a way to manually refresh her account via the support ? It’s starting to be quite annoying after two months, so since support won’t answer I figured it would be better to ask here if I got into the wrong person of if support really won’t help…

Dear Santa,
For christmas I’d like to get a crossbow for my characters.
With love, a cute kitty.

Account not refreshing, support not helping ?

in Account & Technical Support

Posted by: Umrae.5124

Umrae.5124

Any chance she is on a different server?

Guild stash and infulence are server wide, so if she is on another one she wont see the bonuses and upgrades you’ve bought and qued on yours.

Account not refreshing, support not helping ?

in Account & Technical Support

Posted by: AnAspieKitten.5732

AnAspieKitten.5732

All of that for this ._. Well yeah we are, thanks. So if I transfer to her server, do the ameliorations and the influence transfer aswell or is it lost ?

Dear Santa,
For christmas I’d like to get a crossbow for my characters.
With love, a cute kitty.

Account not refreshing, support not helping ?

in Account & Technical Support

Posted by: Umrae.5124

Umrae.5124

No, she has to transfer to your server if you want to keep the bonuses.
If you transfer to her server you will only have the influence she gained (the current ammount on her server)

Account not refreshing, support not helping ?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Umrae — thanks for your detective work. I see that this answered AnAspieKitten’s question, and they will be able to sort out the decision of which server to choose between the two guild members.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account not refreshing, support not helping ?

in Account & Technical Support

Posted by: Dorothy.7639

Dorothy.7639

I have a two person guild, combined we have 11 characters. Both of us log in every day to build Influence for our guild. BUT.. some days we are credited with “4 members logged in” and other days with “8 members logged in”. Never 11. Is the influence measured by real life players logging in or by the characters we have? And why the discrepancy in the amounts every day?

Account not refreshing, support not helping ?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

There is a time limit before characters are recognized. I log into many of my JP Characters each day, but they never count.