Guild Wars 2

I was playing on my GW2 main character and in Divinities Reach /m chat was being spammed by a gold seller, I made a joke about his name, I reported him for botting and I told everyone in /m to report him; Another player asked me how to report him, I told them and I told them why I chose the bot report option thing (Because he was auto typing); I told them this because you do not have a real world trading report option and I found the bot one best fitting.

Immediately after I was logged out to an error telling me my account had been terminated and banned permanently for ‘reason 20’

I found reason 20 which is :
‘20.You may not use any third-party program (such as a “bot”) in order to automate gameplay functions, including playing, chatting, interacting, or gathering gold or items within Guild Wars 2. You may not assist, relay, or store gold or items for other players who are using these processes.’

Right…

How does your ban machine in any way interpret me REPORTING IT and helping others REPORT IT with NO previous contact ever with the character it was using, as me ‘using a third party product, assisting, relaying, storing gold or items’ for him?!

I have appealed and have no way of tracking it, I am seeing other players talk about a week + of waiting with no response and that’s just not on!

You have a beautiful game and thousands of loyal users but not only are you banning those players without reason, your customer support is complicated, slow and from what I’ve been reading, only effective for those who actually HAVE broken rules?!

Should we be afraid to report bugs / rule offenders ?

~Tear

The bot you were reporting for spam used his alts for counter reporting you, I would assume if enough people report someone it would autoban them.

Permanently? That’s comforting.

Would it not be more intelligent to mute the characters in question for 48 hours and have it reviewed first before “permanently” banning the player? Or are the players not worth, actual, “expensive”, humans moderating?

How lazy / tight can they get? “Oh we have their money now, lets just use some shoddy software to moderate them and let a small group of employees slowly rectify its hundreds of mistakes”

My understanding is that a real person has to review before the Ban, but I could be wrong or that could be just for saying things in chat. I think they’ve gone out of their way to say a real person reviews these.

I love how they have the time to ban for the most pathetic reasons but have thousands of tickets stacking up with wait times of up to 2/3 weeks!

#120911-007028 new ticket, Resolve please, o/

These forums are starting to make me hesitate if I should keep reporting gold sellers/botters…
Maybe I’ll stop for a few months until things are more stable.

If I had to guess, when you asked everyone in /map to report the gold seller, they weren’t paying attention and clicked on your name and reported you by mistake. I have reported many bots/gold sellers in game and have not been banned myself. I didn’t ask anyone to help aid me in banning them though.

120911-007028 is my latest ticket number as I found out other people with unresolved tickets were emailed and I never got an email so I assumed I done the ticket wrong or something.

GaileGray.9587:

Pictish.3410:

The bot you were reporting for spam used his alts for counter reporting you, I would assume if enough people report someone it would autoban them.

“Let me clear this up right now. We do not have auto-banning. Each report is reviewed by a human being, and no amount of griefing will lead to a suspension or termination — the issues must be verified as legitimate.

"

There is no way a human being can make such a stupid decision, my ban was in no way legitimate, I was reading about the strict banning prior to being banned myself and I made sure I was very careful with everything I done in game.

I appreciate you defending the game but there is no defence. None, the only excuse I could possibly believe is that you have Non English speaking people moderating English speaking servers which is stupid!

As you can see with the situation I am in and a whole load of others, whatever you are doing and whoever is reviewing these reports is not doing their job right at all!

I would rather pay monthly than be burdened with such a “service” tbh.

_

Get this; I have an email from Blizzard asking why I haven’t played WoW in a while, they offer to roll one of my characters up to just before max level and give me a big selection of items and 7 days free…

They sent me that JUST for not playing, THAT is how you should treat your customers; As if they are valued not as if they are criminals all out to harm your self inflicted declining game!

Learn from them.

Teach your non English reading English server moderating employees the art of moderating, help these non English reading English server moderating employees understand the difference between reporting gold sellers, and being a gold seller, introduce them to Google translate so they don’t base their decision on … well … nothing!
Show them how to deal with situations differently rather than going straight in with the perm ban.

Teach them love.

Silentear, I don’t think right now would be the best time for you to be lashing out, at least wait until they finish working on your ticket and you know the outcome… that’s just common sense

@Hakuichi.8253
_

I am not lashing out, if whoever banned me was here, THEN, I would be lashing out.

I am very frustrated, and I have a right to voice that, as does everyone else who has had their accounts stolen from them by Anet’s unsuitable staff.

Like I said in somebody else’s thread, this is theft, the terms and conditions were never breached and I have never and never will waive my rights.
Common law, Magna Carta, under no corporate control.

My purchased account has effectively been taken from me without any legitimate reason by the people who sold it to me.

Just because you are online doesn’t mean you have no control, you are a human being not a pixel and if something is stolen from you, you shouldn’t ever feel too scared “threatened” to speak up for yourself.
The only gaming company I have come across that try to trick you into waiving your rights through their terms and conditions is EA.

Notice how the only person/s I have expressed my frustration towards is who/whatever the illiterate “person/s” was who so negligently perm banned me.

If this was say, a supermarket, and 30% of their customers had all their shopping taken and “terminated” at the door given a reason like “shoplifting” and ALL these people were able to prove their innocence, do you think they would just wait until the supermarket slowly sorted out their appeals?
No, so don’t talk to me about common sense unless you possess some of your own.

well actually in a case like that, you would wait for the police to show up, and then everyone would have to wait slowly as they were cleared by police and the investigation cleared them.